HouswiseReviews of houswise.com

Response from HouswiseJan 28, 2026

Hi Marisa, Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience. It means a lot to hear that our team was able to respond quickly and help resolve things for you both times. Providing kind, timely support is always our goal, so your words really made our day. Warmly, Sara from Houswise

Response from HouswiseFeb 12, 2026

Hi Alan, Thank you for bringing this to our attention we apologize for any inconvenience this may caused. We have reached out to you by email so we can work on your case and provide you with the best solution to this issue. We appreciate the opportunity to make this right, Best, Raul from Houswise

Response from HouswiseJan 28, 2026

Hi DJ, We’re thrilled to hear you’re enjoying your dream fire pit in your living room. Creating a warm, cozy space you love is exactly what we aim for, and your feedback truly means a lot to our team. Thank you so much for choosing Houswise and for sharing your experience with us! Warmly, Sara from Houswise

Response from HouswiseFeb 12, 2026

Hi AC Tupper, Thank you for bringing this to our attention we deeply apologize for your experience with our customer service. We have contacted you by email so we can work on your issue and solve it without further delay. Thank you for the opportunity to make this right, Warm regards, Raul from Houswise

Response from HouswiseJan 17, 2026

Hi Robert, Thank you so much for the wonderful review! We’re thrilled to hear you’re loving the fire pit and that it’s adding the perfect ambiance to your lanai. It’s great to know it burns clean, lasts longer than expected, and is easy to use. We also really appreciate your kind words about our support team, we’re always happy to help! Warmly, Sara from Houswise

Response from HouswiseJan 17, 2026

Hi Gigi, Thank you so much! We’re thrilled to hear you love the product and had a great experience with our customer service. We really appreciate the recommendation! Warmly, Sara from Houswise

Response from HouswiseFeb 11, 2026

Hi Stephanie, Thank you so much for taking the time to share such detailed and honest feedback. We’re truly sorry for the delay you experienced with the fuel shipment, we completely understand how frustrating it must have been to receive the fire pit and not be able to use it right away. That said, we’re incredibly grateful for your kind words about our customer service team. It means so much to hear that you felt supported and kept informed throughout the process. We always do our best to stand by our customers, especially when things do not go as smoothly as they should. We also appreciate your transparency about pricing and burn time. The standard burn time is approximately 45 minutes to 1 hour per full fill, and we always want to make sure expectations are clear. Your feedback helps us continue improving both our communication and overall experience. We’re truly thankful that despite the challenges, you love the fire pit itself. Your honesty and patience mean a great deal to us. Warmly, Sara from Houswise

Response from HouswiseFeb 12, 2026

Hi Sherie, We apologize for this inconvenience with our ordering process, We have contacted you by email in order to work on the best resolution for this situation please check your inbox. Thank you for the opportunity to make this right. Warm regards, Raul from Houswise.