HouswiseReviews of houswise.com

Response from HouswiseJun 3, 2026

Hi Kirk, We are so glad to hear you are satisfied and your kind words genuinely mean a lot to us! We also sincerely appreciate the honest note on response times. That is something we are actively working to improve and feedback like yours helps us prioritize it. We look forward to making every future interaction even faster and better for you! Warm regards, Giovanna from Plateful

Response from HouswiseMay 9, 2026

Hi Jeff, So glad you're loving the product! And thank you for the honest feedback on shipping, we hear you and will pass that along to the right team. Faster delivery is something every customer deserves. Thank you for choosing Houswise! Warmly, Sara from Houswise

Response from HouswiseMay 2, 2026

Hi Dorothy, We completely understand the concern! We've reached out to you at the email on file to clarify your order details, so please keep an eye on your inbox. Thank you for flagging this, and we're here if you need anything! Warmly, Sara from Houswise

Response from HouswiseFeb 12, 2026

Hi John, We’re so glad to hear you’re finding the fire pit simple and easy to fuel, light, and enjoy. That’s exactly the experience we aim to create. We also truly appreciate your suggestion about a magnetic snuffer lid. That’s a great recommendation, and feedback like yours helps us continue improving our products. Thank you for taking the time to share it with us! Warmly, Sara from Houswise

Response from HouswiseFeb 11, 2026

Hi Sandy, Thank you so much for choosing Houswise and for sharing this with us. We’re really sorry to hear the ethanol is burning faster than expected, especially since you’re enjoying the fireplace. Burn time should typically be around 45 minutes to 1 hour when filled to the MAX line and used with the ceramic wool insert properly in place. Since we don't have access to your email here, please reach out to us at [email protected] so we can share a few helpful tips and make sure everything is set up correctly for the longest burn time possible. We truly appreciate you bringing this to our attention and we’re here to help make it right. Warmly, Sara from Houswise

Response from HouswiseJan 12, 2026

Hi Caren, Thank you for your feedback! We appreciate you sharing your thoughts and are glad to hear you had a good experience overall. We’re always working to improve our shipping speed and appreciate your patience. Thanks for choosing Houswise! Warmly, Sara from Houswise

Response from HouswiseJan 12, 2026

Hi Mitch, Thank you so much for taking the time to share such a detailed and thoughtful update. We really appreciate your patience and understanding, especially during the holiday rush. While we’re sorry it took longer than it should have to get everything fully sorted, we’re glad we were able to resolve the remaining issues and that you’re satisfied with the outcome. It means a lot to hear that you and your gift recipients are enjoying the fire pits and finding them a beautiful addition to your spaces. Your feedback helps us continue improving, and we’re grateful you chose Houswise for such meaningful gifts! Warmly, Sara from Houswise