Houswise Reviews | Read Customer Reviews of houswise.com

Houswise Reviews | Read Customer Reviews of houswise.com

Houswise reviews

Showing 8 reviews with 2 stars · Clear filters

Michael
Feb 18, 2026
They didn’t try to fix the problem
I ordered the tabletop fire pit in black. I received the wrong color. I contacted Housewise by email and this is the reply I got: “Hi Michael, Thank you so much for reaching out, and I truly appreciate your patience. I took a careful look at your order, and I see that you selected the Black option. At the time of your order, unfortunately, we didn't have the Black available in stock, so we shipped the Dark Green as a substitute. We truly apologize for any confusion this may have caused. If you have any other questions or need further assistance, I’m always happy to help.” Does that sound like they are trying to help me the best they can? I don’t think so.
Response from HouswiseFeb 19, 2026
Hello Michael, We’re very sorry for this experience. This is definitely not the level of service we aim to provide our customers. We sent you a request through Trustpilot so we can gather a few additional details and properly proceed accordingly, please reply there with your order number or the email address used to place the order. We want to make this right and resolve everything for you as quickly and smoothly as possible. Warm regards, Raul from Houswise.
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George E.
Dec 30, 2025
This is a follow up to a previous…
This is a follow up to a previous review of mine. I have received my fire pit and it is working well. However the ethanol was not contained withing the package as promised. My impression is that the s'mores supplies (marshmallow, graham crackers and chocolate) were clearly indicated on the photographs and were to be included. I have been advised that a search is underway for the ethanol. I used an alternative to make the fire pit work. Thus for the customer recovery effort I have now given 2 stars.
Response from HouswiseDec 31, 2025
Hi George, I’m really sorry this has continued to be such a frustrating experience, and I understand why seeing similar complaints would raise concerns. I want to reassure you that our reviews are genuine and reflect real customer experiences, both positive and critical, and we take all of them seriously. We’ve replied to your emails and are continuing to communicate with you there so we can fully resolve your order. Please know we’re committed to seeing this through and making sure this is taken care of properly. Thank you for your patience and for continuing to work with us. Warmly, Sara from Houswise
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Robert J.
Dec 29, 2025
Company can’t deliver at Christmas
Company customer service run by AI bots that can’t track a shipment. 12 days since I ordered and the only thing they have delivered to Amazon for shipping is a shipping label. Smells fraudulent. Hopefully I can get my money back. See below reply message. Update: package did unexpectedly arrive yesterday. Company has reached out and offered to resolve.
Response from HouswiseDec 31, 2025
Hi Robert, Thank you for the update, we’re glad to hear the package did arrive. We’re truly sorry for the inconvenience and confusion along the way, especially during the holidays. We appreciate your patience, and we’re here to make things right and help with anything you may need going forward. Warmly, Sara from Houswise
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Richard H.
Dec 28, 2025
On 12/15/2025
On 12/15/2025, I ordered the table top fire pit with extra fuel and surprise gift box. It was advertised as 1-4 days delivery with guaranteed delivery by Christmas Day. On 12/22/2025 it made it to Liberty, MO and never left. On 12/27/2025 it was still there, no replies to my emails why, so I cancelled on 12/27/2025
Response from HouswiseDec 29, 2025
Hi Richard, I’m truly sorry for the delay and the lack of communication you experienced, especially after ordering with the expectation of guaranteed Christmas delivery. Thank you for taking the time to share what happened. Your feedback is important to us and helps us improve how we handle shipping updates and customer communication moving forward. Warmly, Sara from Houswise
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Jamie J.
Dec 16, 2025
The pit itself is well made and…
The pit itself is well made and beautiful. A bit smaller than expected however, good for indoor use. I am very disappointed in the burn time. Very minimal burn time even with the extender.
Response from HouswiseJan 2, 2026
Hi Jamie, Thank you for sharing your experience. We’re glad to hear you find the pit well made and beautiful, but we’re sorry the burn time didn’t meet your expectations, we understand how disappointing that can be. We’ve reached out to you directly with tips and options that may help improve burn time, and we’re here to assist further if needed. We appreciate your feedback and the opportunity to help. Warmly, Sara from Houswise
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Rhonda M.
Oct 24, 2025
Tracking Packages needs a revamp
I have tried numerous times to track package and the tools you provide doesn't take me to the shipping details.
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nrccrotty
Oct 21, 2025
Our fuel arrived… 12 bottles. Two were empty . Another two were leaking and no longer full. The fuel was all over the place!
Our fuel arrived… 12 bottles.
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Thomas H.
Oct 20, 2025
Too much money!
Paying 130 bucks is too much! I did try to cancel even when I just ordered.! It's cool but not 139 cool! .aybe you should send me some free fireplace fule!
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