HouswiseReviews of houswise.com

Response from HouswiseFeb 11, 2026

Hi Sandy, Thank you so much for choosing Houswise and for sharing this with us. We’re really sorry to hear the ethanol is burning faster than expected, especially since you’re enjoying the fireplace. Burn time should typically be around 45 minutes to 1 hour when filled to the MAX line and used with the ceramic wool insert properly in place. Since we don't have access to your email here, please reach out to us at [email protected] so we can share a few helpful tips and make sure everything is set up correctly for the longest burn time possible. We truly appreciate you bringing this to our attention and we’re here to help make it right. Warmly, Sara from Houswise

Response from HouswiseFeb 11, 2026

Hi Keith, We’re so glad to hear your order arrived quickly and that you’re enjoying the product. Simple and smooth is exactly how it should be. We truly appreciate your support! Warmly, Sara from Houswise

Response from HouswiseFeb 11, 2026

Hi Cindy, We’re so happy to hear you love your tabletop fire pit and that you’re enjoying the clean, smokeless experience. That’s exactly the kind of effortless ambiance we hope to create. You’re absolutely right, the Flame Extender can significantly increase burn time and make those cozy moments last even longer. We think you’ll love the difference it makes. Thank you again for your kind words and support! Warmly, Sara from Houswise

Response from HouswiseFeb 11, 2026

Hi Lori, We’re so happy to hear your tabletop fire pit has found the perfect spot on your coffee table. That calming, mesmerizing glow is exactly what we hope it brings. We’re also really glad we could quickly make things right with your fuel order. Your patience and kind words truly mean so much to our team. Enjoy your fire tonight, and thank you again for your support. Thank you so much for choosing Houswise and for sharing such a lovely experience with us! Warmly, Sara from Houswise

Response from HouswiseFeb 11, 2026

Hi Timothy, We absolutely love hearing that it’s bringing you peace and relaxation with no mess and no smell, that’s exactly what we designed it for. Your recommendation to friends and family truly means the world to us. We’re so grateful for your support and kind words. Thank you so much for choosing Houswise and for sharing your experience with us! Warmly, Sara from Houswise

Response from HouswiseFeb 5, 2026

Hi Lisa, We’re really glad our team could quickly help with your order details and provide clarity on what to expect. We truly appreciate your recommendation and hope you absolutely love the fire pit once it arrives. Thank you so much for choosing Houswise and for sharing your experience with us! Warmly, Sara from Houswise

Response from HouswiseFeb 12, 2026

Hi Robert, We apologize for the delay on your order. We have reached out to you directly via email so we can work toward a solution. Please check your inbox. We appreciate the opportunity to make this right. Warm regards Raul from Houswise

Response from HouswiseFeb 11, 2026

Hi Allison, We love hearing how the tabletop fire pit helped warm your living room during the cold snap, especially in Texas. That softer, close up ambiance really does create something special. It’s also wonderful to know the Flame Extender worked just as advertised and gave you that longer burn time. We truly appreciate you giving us a place alongside your beautiful gas fireplace, that means more than you know. Thank you so much for choosing Houswise and for sharing such a thoughtful review of your experience! Warmly, Sara from Houswise