Houswise Reviews | Read Customer Reviews of houswise.com

Houswise Reviews | Read Customer Reviews of houswise.com

Houswise reviews

175 approved reviews, newest moderated first

Diane
Dec 29, 2025
I ordered the firepit on Dec 11th with…
I ordered the firepit on Dec 11th with gaurenteed delivery by Christmas. Received an email stating it would not be delivered as promised but they would refund me the $10 express shipping. I received an email with a tracking number that was not mine which stated the item was delivered. I have written 2 emails asking for help and have not received a return reply. I am wondering now if this is a scam and if I am out $160. Very upset as this was a gift for my husband and know he would have loved it.
Response from HouswiseJan 2, 2026
Hi Diane, I’m truly sorry for how upsetting and confusing this experience has been, especially since this was meant to be a gift for your husband. We want to reassure you that this is not a scam, and you are not out your money. We do need to look into the incorrect tracking number and the status of your order, but we don’t have enough information here to do that properly. Please email us directly at [email protected] with your order details, and a real member of our team will personally review your case and work to resolve this for you as quickly as possible. We sincerely apologize for the stress this has caused and appreciate the opportunity to make things right. Warmly, Sara from Houswise
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Robert J.
Dec 29, 2025
Company can’t deliver at Christmas
Company customer service run by AI bots that can’t track a shipment. 12 days since I ordered and the only thing they have delivered to Amazon for shipping is a shipping label. Smells fraudulent. Hopefully I can get my money back. See below reply message. Update: package did unexpectedly arrive yesterday. Company has reached out and offered to resolve.
Response from HouswiseDec 31, 2025
Hi Robert, Thank you for the update, we’re glad to hear the package did arrive. We’re truly sorry for the inconvenience and confusion along the way, especially during the holidays. We appreciate your patience, and we’re here to make things right and help with anything you may need going forward. Warmly, Sara from Houswise
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Joan W.
Dec 29, 2025
See my previous review
See my previous review, Company apparently re shipped my order and will not honor its previous return policy of immediate refund if not delivered within 15 business days. My order was Dec 5th. I reminded them of the policy with a screenshot. Today the policy now says if not delivered within 15 business day timeframe they will issue a replacement. Also screen shotted. Hope this helps others. I have full documentation.
Response from HouswiseDec 31, 2025
Hi Joan, I’m very sorry for the frustration and confusion around the delivery timeline and return policy. We’ve replied to your message on social media and shared the available options there so we can work through this with you directly. Please check your messages so we can continue helping and reach a fair resolution. Thank you for taking the time to share this, and we truly appreciate your patience as we work to make this right. Warmly, Sara from Houswise
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Robert Q.
Dec 29, 2025
Customer Service
Their tracking system never updated and so we left wondering if had even shipped. They do not have a customer support line so your only option is to email. So i emailed asking for shipment update and received answer a week later after the item had delivered. Overall, the product is good but their customer service is NOT.
Response from HouswiseDec 29, 2025
Hi Robert, Thank you for sharing your experience, and I’m genuinely sorry for the lack of timely communication around your shipment. We’re glad to hear you’re happy with the product itself, and we truly appreciate your feedback on customer service, it helps us identify where we need to do better. We’re actively working to improve response times and communication so future customers have a smoother experience. Thank you again for your honesty and for choosing Houswise. Warmly, Sara from Houswise
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Autumn M.
Dec 29, 2025
Will never order from this company…
Will never order from this company again. I placed the order on December 17th and paid extra for guaranteed delivery by Christmas Eve. Not only have I still not received the package, according to tracking, it hasn’t even moved from the shipping location. Customer service is absolutely terrible and after reading the many many reviews from others, this seems to be the normal. Lesson learned for sure. I hope others will learn from our experience and find another company to purchase from.
Response from HouswiseDec 31, 2025
Hi Autumn, I’m truly sorry for how disappointing this experience has been, especially after paying extra for guaranteed Christmas delivery. We understand how upsetting it is to feel let down and to see others facing similar issues, that’s not the standard we aim for. We’ve reached out to you directly by email with updates and options to help resolve this. Please check your inbox (and spam folder) so we can work with you to make this right. Thank you for sharing your experience, and we sincerely apologize for the frustration this caused. Warmly, Sara from Houswise
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Richard H.
Dec 28, 2025
On 12/15/2025
On 12/15/2025, I ordered the table top fire pit with extra fuel and surprise gift box. It was advertised as 1-4 days delivery with guaranteed delivery by Christmas Day. On 12/22/2025 it made it to Liberty, MO and never left. On 12/27/2025 it was still there, no replies to my emails why, so I cancelled on 12/27/2025
Response from HouswiseDec 29, 2025
Hi Richard, I’m truly sorry for the delay and the lack of communication you experienced, especially after ordering with the expectation of guaranteed Christmas delivery. Thank you for taking the time to share what happened. Your feedback is important to us and helps us improve how we handle shipping updates and customer communication moving forward. Warmly, Sara from Houswise
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Melissa M.
Dec 28, 2025
No Customer Service- Product not received
I placed my order on12/17 and PAID EXTRA for expedited shipping in order to use it as a Christmas gift. I have still NOT received it and the only status update shows that a label was created on 12/18 but there has been no update or tracking since then. There is no customer service phone number, only an email. They replied once that it was still on the way, but now after several more emails, they have stopped responding to me. Now I don’t know if I will ever receive it and will likely have to contact my credit card company.
Response from HouswiseDec 29, 2025
Hi Melissa, I’m truly sorry for how stressful and disappointing this has been, especially after paying extra to make this a Christmas gift. We’ve taken another look at your order and have reached out to you directly with the current status and options moving forward. Please check your inbox (and spam folder). We genuinely want to get this resolved for you and restore your confidence in us. Thank you for your patience and for giving us the opportunity to make this right. Warmly, Sara from Houswise
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T. D.
Dec 27, 2025
Never gotnitem
I purchased 2 weeks before Christmas and purchased guaranteed Christmas delivery and as of 2 days past Christmas still have not recieved the item. Tracking number provided hasnt moved for over a week.
Response from HouswiseJan 2, 2026
Hi there, I’m very sorry for the frustration and disappointment this has caused, especially after paying for guaranteed Christmas delivery. That’s not the experience we want for you. Please reach out to us at [email protected] with your order details so we can look into this right away and help resolve it as quickly as possible. We’re here to help and want to make this right. Warmly, Sara from Houswise
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