horrormerchReviews of horrormerch.com

Perfect pop selection. Definitely a fan of pop figures and too many to pick up at once. Definitely a sturdy shipping case too. Will be back!

It's been more than 60 days since I placed my order, 2 shirts arrived, the third has never shipped. I followed their contact request instructions on their website and have heard nothing back. They have no other way to contact them. Read other reviews and forum posts, and avoid this company at all costs. I'm not sure how I'm going to receive any money back, or the shirt I ordered. Taking a customers money and failing to provide goods or a refund is basically theft.

Shirt quality fit great and the print is nice and bright thank you!

Ordered a figure from them which never arrived. I had to reach out to customer service multiple times and did not get a response until I reached out to my Visa credit card to cancel the order. Magically, they responded once that happened! The order was then shipped and after all that, it arrived broken. Horrible experience with this company. Horror Merch is true, just be warned the horror will be dealing with them.

Copped some new Crow shirts and they fit great. Glad to see it was for the OG and not the remake.

First time viewer first time customer with too much to choose from. Can’t wait for these figures to arrive!

Quick ship with Wednesday figures thank you!

This company is trash, as the reviews here suggest. They are probably going to respond to this saying any issues are somehow my fault, but to whoever writes these reviews I simply suggest listening to the negative feedback and changing your model based on it. Customers aren't complaining because they are all wrong. Your company is difficult to work with. Your customer service is lackluster and you seem more interested in inundating me with email deals, rather than addressing my concerns. My timeline: August 9: I order two Funko figures (MacReady and Blair from the Thing) October 29: I email the following: "I am very confused about my order, #17083904. I would very much appreciate a human response. I know that the Funko figures I ordered were not available at the time, but they are now from every other retailer, and have been for a month. I get constant emails from HorrorMerchStore saying that you guys are getting Funkos and shipping them. May I please get a response telling me if these figures are in stock or not? I understand that you won't provide tracking details, but the delay on this seems excessive, and I don't think it is unreasonable to ask." To their credit, I got a response that day saying "Please visit the previous emails and product description for further information. Further updates will be sent - by a human - as they are available for your purchase" They did not, in fact, have any humans emailing me to keep me informed about my order, including when an item got cancelled nearly three months after being ordered (did they not order enough for themselves?) My response: "Thank you for your response. I'll take it there is no current known release date then. I appreciate the assurance of future updates." There in fact had been a release date, because by this point I had already received both Funkos (multiple weeks earlier), each from a different retailer. October 30: This is the day after I had emailed asking for a release date. I am sent an email stating that the MacReady Funko is being cancelled and I am being refunded. Frustrating, but it is what it is. Looking forward to my Blair Funko. Was this related to asking for an update the day before? No idea. November 2: I am sent an email saying my order is being shipped. November 7: A Shaun of the Dead Funko arrives at my home. I was very confused and sent an email asking what happened and what I should do. This is what I wrote: “You sent me a Shaun of the Dead Funko. I never ordered this. I ordered the Blair-Thing Funko and the MacReady Funko (although the MacReady Funko just got cancelled for some reason). What should I do to either assure I get the Blair-Thing Funko that I ordered, or get a refund?” I included three photos. One of the box, one of the Shaun of the Dead Funko, and one of a receipt of my order. November 10: Haven't heard from them. Emailed to make sure they heard from me. “Hello. I'd love to hear an update on this. Thank you.” November 12: Reached out again with just “Please respond.” No word. November 13: I sent the following. Waiting for November 16, two weeks without contact, to post a negative review. "The Funko you sent me mistakenly wasn't even a large one like the Blair-Thing. I feel like you've stolen from me, especially since I don't know if I'll ever hear from you again. Please, this is the last email I'll be sending before I end up just writing some negative reviews. Please issue a refund, even a partial one to cover the difference in costs between the Blair figure and the Shaun one. If you send me a shipping label I'll even send you the Shaun one back (still unopened and packed in the box you sent me) and just take a full refund at this point. Just anything to show that you guys care at all. Please." November 16: Well, it's been two weeks since any contact. This company is an absolute joke. Anyone interested in a Shaun of the Dead Funko? Trying to mitigate this loss. F you, Horror Merch Store. In the meantime, I had decided to order these Funkos elsewhere after I saw they had been released in October and received them mere days after I ordered. The whole process was unprofessional and unreasonable. To any representatives reading this you should be embarrassed. They are probably going to respond to my review here trying to somehow say none of this is their fault. If only they could have taken the time to work with a paying customer to fix this simple issue. Have some accountability… Stay away.