horrormerchReviews of horrormerch.com

Absolute rip off. Ordered over $100 worth of merchandise, mostly Neca and received nothing. Attempted several ways to contact them and received no response!! There response to all the negative reviews is exactly the same!! You are throwing your money away purchasing anything from them!!

Terrible shopping experience and customer service! Stay away from this place!

Just simply awful. They lie about shipping items, refuse to communicate with customers, and only after filing a complaint with my credit card months after purchase did they finally condescend to send a partial fulfillment of my order. They are just bad at their business and should stop.

Quick and easy ship thank you! The kids were super happy with everything we got for our Christmas. Definitely eyeing up some for our own collections as well.

UPDATE on 12/19/24: STILL NOTHING No update about shipment, no product. Nothing ALSO no response to the email I sent on December 2. IF I HAD RECEIVED A RESPONSE I WOULDN'T BE POSTING AN UPDATE HERE, but it seems they reply promptly here while totally ignoring email sent to their helpdesk email address other than to send a canned response parroting what's on their website. I find this HORRIBLE customer service. So here's the full text of my email since they won't respond to it: Hello, I finally discovered this email address at the very bottom of a long automated email, almost as if you didn't want people to find it. Your website makes it very difficult to get useful information about a specific order. I suspect this is on purpose. I posted on Trustpilot because that seemed like the only way to get a response that wasn't automated. By refusing to be contacted by phone, social media, or email other than to give automated responses, your customer service is incredibly poor compared to most online stores. You bring these third-party site complaints on yourself by making it hard to find useful information about an order and by taking people's money long before you know you can ship the items, in violation of the spirit, if not the exact letter, of your terms. I've received no updates since I placed the order on November 7. This is unacceptable that the items are still not in stock. Please let me know now when they are expected to be in stock and shipped to me. "Soon" or "sometime in December" are not specific enough answers. I was told I would not be charged until 2-3 weeks before the items were ready to be shipped, yet I was charged in full on November 8. Therefore, I should either have received the items by now or received a notification that the items were shipping, or I should not have been charged on November 8. This is deceptive and does not comply with the terms I agreed to, which were: "For items Arriving Soon: Upon Checkout for select items, as listed per item prior to purchase, you will be charged a $1.00 deposit for that item at the time of purchase to to secure your spot when this item arrives in stock before it is open to the public for purchasing. The remainder of the balance for that item will be charged to your account approximately 2-3 weeks prior to the scheduled arrival to one of our shipping locations. Secondary payment receipts will be sent upon being processed." Granted, this is some cagey language. I should know, I'm an attorney and am adept at writing cagey language in contracts. I'd like to know why I was charged on Nov. 8 despite there being zero update on shipping dates on that day or since then. Please be honest and forthright about when these items will ship. In the alternative, I will accept an immediate refund. If I hear nothing from you but an automated response, If I do not receive the items within 60 days of my order, and do not receive a refund on that 61st day, I will contact my credit card company about a chargeback.

I ordered some Neca figures in August and still have not received them. Neca was having a delay getting items in from China but now other online stores have the figures in stock. Horrormerch says they are out of stock. Okay, so communicate me! All the site says about my order is “unfulfilled.” You got that right. You cannot communicate with customer service. It’s all automated responses. Bad company. Bad, bad company.

Would give them a zero. Pretty sure they're a scam site. Ordered a Vincent Price ultimate figure on November 8th and have yet to hear anything about it. When I go to the website it says they're sold out and yet I have yet to receive anything. Their help service is useless.

I placed an order on Oct 8 at 9:38 am. When I placed the order, it said other than hold fee, the money wouldn’t be taken out of bank until items were about to ship. My money was taken out of my bank within 30 minutes. It’s now almost 2 months later tomorrow and still no items. Every email I’ve sent has been autogenerated. I’m getting fed up. I want what I ordered or my money back.