horrormerchReviews of horrormerch.com

Horrormerch.com is a big time scam. You wait over a month for mostly every order. You inquire about an order and they’re extremely rude. I suggest paying through PayPal so you can open a claim because 9 out 10 times they definitely will rip you off, and they have been ripping people off for years. How they haven’t been sued I have no clue or how have they not gone bankrupt from all the chargebacks? They are an embarrassment to the horror community. I’ve never dealt with customer service that’s been that rude and mean. I also love how they try to con banks into thinking they’ve sent your items, when customers damn well haven’t gotten tracking, they mark your items as sent and then can’t backup that there isn’t tracking just because their system says sent the same day a claim is opened on them. Report them as soon as they start being rude and definitely send your bank as many screenshots possible so you can get your money back. Awful company. I’ll never order again.

I decided to try this company as a new-to-me business because I wanted to support a smaller vendor. I ordered a horror Funko Pop listed as an upcoming release. Once the item was officially released through Funko, I contacted them for a status update. Instead of a straightforward answer, I received a condescending response directing me to their fine print about cancellations — despite the fact that the item has not shipped and they do not physically have it in stock. They also included a vague warning that they would share their policies and our email thread with third-party review sites or in response to inquiries. That reads less like customer service and more like an attempt to discourage complaints. Looking at other reviews, this appears to be a recurring pattern. A company that relies on unusually restrictive no-cancellation policies for products they don’t manufacture — and haven’t even fulfilled — raises legitimate concerns. Most retailers don’t operate this way. I expected normal communication and basic professionalism. Instead, I received hostility and policy deflection. I won’t be ordering again.

(Update 2/3/26) Reposting with updates because they lied in their response & removed my og review. Claim they've sent several updates on these orders. They haven't. They sent me 3-4 back-back emails on the same day, yesterday. Redundant. Washed their hands of it & put the blame on the shipping company and the bank.. no way 🙄. I have no reason to lie. They claim all orders have been sent, refunded whatever. LEFT OUT ORDER 17083481, which only updated the status on yesterday, after a comment on one of their social media posts. Ive heard nothing otherwise. At the bottom, see their response to my og review, which was only answered after the social media post. Same thing they emailed me. Doesnt include all orders as they claim. My response immediately after. (OG review 12/23/25) Don't order from this company. Especially preorders, they don't know what theyre doing. Been ordering from them for years and this was the last time. Posting my last email I sent to them below. It sums up how much they care about customers. I've spent hundreds of $ here. Don't be me. They never respond to this email below btw. THEY NEVER RESPOND, UNLESS ITS ONLINE REVIEWS THAT MAKE THEM LOOK BAD. (Email)Hello, This is my 3rd attempt to have someone from your company respond. You've canceled/refunded most of the orders I've been waiting on. IVE NOT SEEN ANY REFUNDS YET BUT UNDERSTAND THIS CAN TAKE UP TO 10 DAYS. THAT ISNT MY ISSUE HERE. If you look up my history, you can see I'm a repeat customer. I understand preorders take time, Ive waited 12-18 months on previous preorders. ALL I ASKED FOR WAS AN UPDATE. I DIDNT WANT MY ORDERS CANCELED. I preorder from a lot of companies who keep me posted on the status, by simply sending out an email once in a while saying.."hey, we didn't forget about you"...That's all I was looking for. WHY DID YOU CANCEL MY ORDERS? I DIDNT ASK YOU TO DO THAT. And why is it no one can take a few minutes to reply to me? Do you have any employees or is everything automated to cut costs? I see the way you reply to negative reviews. 1st, very unprofessionally. 2nd, you refer people to your massive FAQ page where if you have a few hours, you can read through the thing where it boils down to, YOU TAKE NO RESPONSIBILITY/ACCOUNTABILITY FOR ANYTHING OTHER THAN TAKING MONEY. CUSTOMERS DONT MATTER. I don't like leaving bad reviews. But this is ridiculously unprofessional. I'd rather not take the time to go to the BBB, but in this situation it seems necessary. I'm asking that someone reply to me. (Reply from horrormerch) As we have sent all of your information from all of your purchases - again today - all your items have either been refunded or delivered. Again, please contact your local post office for deliveries, and your billing provider for refunds. Continually contacting us about items delivered or refunded items will not help as the contacts above will take care of delivered items or refunded information #17087484 Dec 14, 2024 Refunded Dec 02 2025 #17083628 Aug 1, 2024 Refunded Dec 02 2025 #17083351 Jul 21, 2024 Partially complete Partially refunded Oct 24 2024 Delivered Saturday, August 31, 2024 #17082724 Jul 10, 2024 Partially complete Partially refunded Dec 02 2025 Delivered Monday, July 22, 2024 Delivered Monday, August 26, 2024 #17082560 Jun 30, 2024 Delivered Monday, August 26, 2024 #17079880 Jan 9, 2024 Delivered Monday, January 22, 2024 #17075476 Aug 8, 2023 Partially complete Partially refunded July 20, 2024 Delivered Monday, August 28, 2023 #17072899 Jun 26, 2023 Fulfilled Delivered Saturday, August 26, 2023 Delivered Friday, November 10, 2023 #17052079 Aug 29, 2021 Fulfilled Shipped July 2022 #17049807 Jun 4, 2021 Fulfilled Shipped March 2022 (My response edit for room) This was about as unprofessional as expected. Thanks for FINALLY getting back to me. I see the back-back emails you sent claiming all orders were filled, refunded, whatever & that you guys wash your hands of it. Didn't think I'd notice the status on the order I said I was waiting on (17083481) UPDATED YESTERDAY? (end) (2/5/2026 Update) They continue to try and have my review removed & lie in their responses. Again I have no reason to lie. I DONT CARE ABOUT THE ITEMS. Why would I take the time to go through all this? Their responses only strengthen my point. Look at all the $ I spent, & this is how they respond? My dozens of emails? What?!?! THEIR RESPONSE STILL LEAVES OUT ORDER 17083481. THEY KNOW THIS, I HAVE NO OTHER ACCOUNT. THIS IS THE ONLY ORDER IM REFERRING TO THAT UPDATED 2/2, AFTER MY SOCIAL MEDIA REVIEW. ALL OTHER ORDERS ARE COMPLETE OR UNWANTEDLY REFUNDED/CANCELED. SO PLZ STOP GIVING THE SAME TIRED RESPONSE. I've CAPITALIZED my points throughout this thread since it still seems to be getting overlooked. I wish I could attach screenshots. DONT ORDER FROM THIS COMPANY.

Only received half my order. The company customer service line was very rude about it.

Shady business, awful customer service. Tried to sell me used clothes then refused to help when I reached out to customer service. I was ignored until I got PayPal involved who sided with me and gave me all my money back. Avoid at all costs!!!

I placed an order back in May and the company has yet to ship the product. Instead they delay delay delay. Then when I request a refund, ignored completely. Absolute was of money, wish I had used PayPal to reverse the funds. As you can tell from their response, they have no idea how to run a business. They ignored the fact I said I “wish I had used PayPal” as other people used in the past to reverse their purchases. They obviously removed the ability to purchase with PayPal to avoid refunds, aka my situation, and continue to avoid providing product for purchased items. Stay away from this company

I was given the runaround for a while for a few months. I bought 2 of the same figurine, and got a shipping notification. After a few day of not getting a tracking number, I emailed them. They told me to refer to a "last email" that didn't exist, and every response from them was *short* to put it kindly. Then they told me only one was in stock and they were waiting for the second. After another month of waiting and a couple more emails asking for updates, I asked for a refund on one, so they could just send the other. I received the refund directly from them, and another month passed with no shipping update. I asked when the "one that is available will be sent" and they again told me to refer to the previous email about waiting for it to be in stock. Then I asked for a total refund if they didn't plant to ship my figurine, and stopped getting replies. Ultimately, I ended up escalating the issue with Affirm and uploaded the screenshots of the emails(that I'm thankful I kept instead of deleting) and they got me my refund. I placed my order 1/9/2025 and got my refund 5/9/2025. I'm also noticing now that every bad review is being marked as "fake review". After my interaction, I can attest that these are likely real.

Total scam. Been 3 months and still no merch. The “customer service” is non-existent. They don’t answer emails. Avoid like the plague.