Coral S.
Great service and quick with claim
Great service and quick with claim
Response from Home Warranty Inc.Mar 31, 2026
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Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Home Warranty Inc. (homewarrantyinc.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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694 approved reviews, newest moderated first
Coral S.
Great service and quick with claim
Response from Home Warranty Inc.Mar 31, 2026
Love to hear this! Thanks for sharing.
Jeanmarie
My claim was received and taken care of immediately. I was told the way to go and did it, I sent in the necessary papers and the process was really short and smooth! It was handled perfectly. My furnace is working again!
Response from Home Warranty Inc.Mar 31, 2026
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customer
The accounting department refused to look at the document I was sending and kept making up excuses as to why they would not accept my claim. Extremely frustrating. I shouldn’t have to jump through so many hoops to receive a service I am paying for.
Response from Home Warranty Inc.Mar 31, 2026
We are so sorry you were less than satisfied. We aim to communicate clearly through email, over the phone and text if necessary. We do need a copy of a completed work invoice rather than an estimate and that can take an extra step at times. We will work to improve our ease of service.
Carson K.
Quick and easy service.
Response from Home Warranty Inc.Mar 31, 2026
Love to hear this! Thanks for sharing.
Sandee H.
Claim handled quickly and easily. Personal were very nice and helpful.
Response from Home Warranty Inc.Mar 31, 2026
Love to hear this! Thanks for sharing.
Karen B.
Customer service agent was helpful and thorough. He asked the appropriate questions and directed me to the next steps. The claim was processed quickly, and the check was received within 5 days.
Response from Home Warranty Inc.Mar 31, 2026
Love to hear this! Thanks for sharing.
customer
Great quick service. The home warranty does not pay out much but we got it fixed and lasted a week before it started leaking from the bottom and the side.
Response from Home Warranty Inc.Mar 31, 2026
Love to hear this! Thanks for sharing.
customerMike
Short hold time to speak with an agent. My claim was reviewed and processed the same day the tech came out. Unfortunately the repair cost was greater than the replacement cost of our dryer. This company gave me the option of repairing or taking a fair cash settlement to purchase a new dryer. We chose to replace (even though the dryer was less than 4 years old) The check was in my mailbox 4 days later. Great customer service and they do what they say they’re going to do.
Response from Home Warranty Inc.Mar 31, 2026
Love to hear this! Thanks for sharing.