Home Warranty Inc.Reviews of homewarrantyinc.com

Response from Home Warranty Inc.Oct 19, 2026

Thank you for sharing your experience, and for choosing Home Warranty. We’re sorry the process has been frustrating, especially the trouble with emails and attachments. We’re glad one of our team members was able to help, and we’ll pass along your kind words. We want every customer to understand how their coverage works, and we’re sharing your comments about communication with our claims team. We appreciate the opportunity to serve you.

Response from Home Warranty Inc.Oct 14, 2026

Thank you for sharing your experience, and for choosing Home Warranty. We’re sorry you heard from several members of our team and that the messages felt inconsistent. We’re glad your claim was approved in the end, and we understand why the process was frustrating. We’ve shared your feedback with our claims team so we can make the process clearer and more consistent, and we hope to earn your trust again.

Response from Home Warranty Inc.Oct 7, 2026

Thank you for sharing your experience. We're sorry this left you frustrated, and we understand how disappointing a denied claim can be. Under the plan terms, flexible and insulated ductwork is not a covered item, which is why this claim could not be approved. We appreciate you choosing Home Warranty, and we take your feedback about your service experience seriously.

Response from Home Warranty Inc.Oct 2, 2026

We're sorry for the frustration this caused. Having an appointment repeatedly pushed back when you're without AC is genuinely difficult, and we understand why that was upsetting. We want to clarify that the $400 reimbursed was the full amount approved for this covered repair, not a reduced or capped payment. While we connect customers with contractors in our network, scheduling and completion of individual appointments is handled directly by those contractors rather than by us. We appreciate you bringing this to our attention and are glad the AC issue itself got resolved.

Response from Home Warranty Inc.Oct 5, 2026

Thank you for sharing your experience, and we're sorry to hear your first weeks in your new home have been so frustrating. We understand how disappointing it is to have appliances fail so soon after moving in. Each claim is reviewed individually under the terms of your service agreement, which includes provisions for conditions that existed before coverage began. We'd welcome the chance to review your claims with you and make sure every decision was explained clearly. Please contact us directly so we can take another look.

Response from Home Warranty Inc.Sep 30, 2026

Thank you for the feedback. Our records show claim was approved, and your $300 reimbursement check was mailed on 9/23. We called on 9/28 to confirm you'd received it and left a voicemail. If the check hasn't arrived or you have any questions, please give us a call and we'll get it resolved.

Response from Home Warranty Inc.Sep 21, 2026

Thank you for sharing your experience. We want to clarify a few details for accuracy: your claim was reviewed by our team, including an escalated call with a supervisor who explained your policy's coverage limits for the AC and furnace in detail. The claim was approved and paid at $1,000, in accordance with the terms of your service agreement and the coverage cap for that specific part. We understand it's frustrating when a repair costs more than what's covered, especially with an older system, but our claim decisions are based on your policy's terms, and we remain available if you have questions about those terms.

Response from Home Warranty Inc.Sep 16, 2026

Thank you for your feedback. We understand the frustration of facing a costly HVAC replacement. Coverage was approved for the failed compressor based on the terms of your service agreement, and we appreciate the opportunity to assist with a portion of that unexpected expense. Thank you for being an HWI customer.