Sonia U.
Brandi was thorough and provided all…
Brandi was thorough and provided all the information regarding the contract coverage

America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed.APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care.A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through:• What’s covered and how the plan works• How the contractor-of-choice process operates• The steps to file a claim with confidenceAPHW also offers a simple three-step claims process designed to make home repairs as smooth as possible:1. Call APHW when a covered item breaks down2. Choose and schedule your own licensed contractor3. Submit the repair details for reimbursementWith more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Americas Preferred Home Warranty (aphw.com) has 1,785 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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1,785 approved reviews, newest moderated first
Sonia U.
Brandi was thorough and provided all the information regarding the contract coverage
Sean K.
Great experience
Jack J.
Great customer service
Andre and Mary R.
Good customer service.
JoAnn S.
Very helpful. Good sense of humor, patient and knowledgeable
David & Pamela R.
Friendly and informative discussion
Camille K.
Great welcome call, fun convo with Jackie and good energy
Katherine R.
Shayla was super friendly and helpful with all my questions. She explained everything well and went over all available resources that were relevant to my situation