Janice
Quickly gathered information and made a…
Quickly gathered information and made a quick claim decision. Employees pleasant and caring
Response from Home Warranty Inc.Apr 2, 2026
Great to hear! Thanks for sharing.
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Home Warranty Inc. (homewarrantyinc.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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694 approved reviews, newest moderated first
Janice
Quickly gathered information and made a quick claim decision. Employees pleasant and caring
Response from Home Warranty Inc.Apr 2, 2026
Great to hear! Thanks for sharing.
customer A T.
The process wasn’t horrible, but paying 1/3 of the bill was a little concerning. I actually had the A/C guys back a couple of days later and didn’t even bother calling in that claim. It’s easier to take care of my issues on my own rather than get a small fraction of the actual bill. Now I know why no A/C service person will not get involved with the home warranty process.
Response from Home Warranty Inc.Apr 2, 2026
We certainly regret you were less than highly satisfied. We aim to be as transparent as possible by outlining our coverage limits in the terms and conditions. We do have different pricing and coverage levels if you wish to review or make any changes.
customer
Quick and easy
Response from Home Warranty Inc.Apr 2, 2026
Great to hear! Thanks for sharing.
customer
Kind and helpful workers made for an easy and stress free interaction during my process of submitting a claim. I’m very thankful!
Response from Home Warranty Inc.Apr 2, 2026
Great to hear! Thanks for sharing.
customerJack G.
Only reimbursed $500 on a $1800 claim
Response from Home Warranty Inc.Apr 2, 2026
We certainly regret you were less than highly satisfied. It appears a portion of your claim was under manufacturer's warranty so you would need to appeal to the manufacturer on the costs related to the heat exchanger replacement.
Bathia O.
They dropped the ball on a claim we filed last year and now they refuse to refund (even though I was assured it would be covered) the $150 charge for the technician coming out. On top of that there anre several parts needing replaced and They are only offering to replace one part and not even pay for the technician to install it. This is NOT what a good business does. If a warranty is coming with the purchase of a house, don’t go with this company.
Response from Home Warranty Inc.Apr 2, 2026
We covered the amount of the service call above your $100 deductible plus dollars towards your control board. You did have a claim from last year that we requested the home inspection on but do not see where that was received. We regret that you were less than satisfied. We have processed your request to cancel.
J R P.
HW has a vary creative understanding of “repair or replace” not sure I agree with it but none the less it’s better than nothing.
Response from Home Warranty Inc.Apr 2, 2026
Thanks for the feedback!
Gail H.
The service center was amazing. I talked to a human and got taken care of all within 10 min. Or less . The problem was addressed , a service guy sent out in one day . We are waiting on parts but expect the dishwasher to be fixed this week .
Response from Home Warranty Inc.Mar 31, 2026
Love to hear this! Thanks for sharing.