Home Warranty Inc.Reviews of homewarrantyinc.com

Response from Home Warranty Inc.Oct 15, 2026

Thank you for your feedback, and for choosing Home Warranty. We’re sorry the process felt like more work than you expected. Because our plans reimburse repairs made by the homeowner’s chosen technician, a few steps are required, including authorization before the repair and a paid, itemized invoice afterward. Your comments will be shared with our claims team as we look for ways to make the process easier. We value having you as a customer.

Response from Home Warranty Inc.Oct 15, 2026

Thank you for your feedback, and for choosing Home Warranty! We’re glad our team was able to move your claim along quickly. We understand it’s disappointing when the approved amount is less than the full repair cost. Coverage amounts are based on the limits listed in your plan for each covered component. We truly value having you as a customer and appreciate you sharing your experience.

Response from Home Warranty Inc.Oct 9, 2026

Thank you for choosing Home Warranty, and for sharing your feedback. We're pleased the claim process kept moving for you, even on a weekend. We understand it's disappointing when a repair costs more than the plan pays. Each covered item has a coverage limit set out in the plan terms, and your claim was paid in line with those terms. We appreciate your comments and have shared them with our team.

Response from Home Warranty Inc.Oct 14, 2026

Thank you for choosing Home Warranty, and for sharing your feedback. We’re sorry the out-of-pocket cost was more than you expected. We’ve reviewed your claim with the service provider, and it was paid in line with the plan’s service fee and coverage limits. If you believe you were charged more than your share, please send your proof of payment to our claims department and we’ll look into it right away.

Response from Home Warranty Inc.Oct 1, 2026

Thank you for the feedback, and we're glad the claims process itself was quick and easy. For this type of repair, your plan includes a set coverage allowance rather than full replacement cost, which is why it didn't cover the entire job. We understand that's disappointing, especially for a repair this size, and we truly appreciate you choosing Home Warranty of the Midwest. If you'd like to go over your plan's coverage limits in more detail, we're happy to walk through it with you anytime.

Response from Home Warranty Inc.Sep 21, 2026

Thank you for the feedback. We're sorry the instructions for what to submit weren't clear and that it took an extra round to get the correct information sorted out. We're always looking to make that process more straightforward, and we appreciate you sticking with it and sharing your experience. Thank you for being an HWI customer.

Response from Home Warranty Inc.Sep 17, 2026

Thank you for sharing your feedback. We're sorry the process didn't feel as friendly as it should have, and we appreciate you working with us through the documentation details. Your business means a lot to us, and we're glad we could get things resolved. Please don't hesitate to reach out if there's anything else we can help with.