Home Warranty Inc.Reviews of homewarrantyinc.com

Response from Home Warranty Inc.Apr 7, 2026

We certainly regret you are less than satisfied. If an item has never worked during the warranty period, it is considered pre-existing and is not eligible for coverage. Also, a claim has to be filed before a contractor arrives in the house. Work done without authorization is not eligible for reimbursement. Matt was conveying what is written in the terms of the agreement. Our area rep Scott stepped in and provided money towards the claim as a gesture of goodwill.

Response from Home Warranty Inc.Apr 7, 2026

We actually did not receive a copy of the paid invoice until end of March and sent the refund check out within three business days. The previous item was only a partial invoice and did not indicate payment had been made to the contractor. If you do not receive your refund check within 7-10 days, let us know. E-check is an option as well.

Response from Home Warranty Inc.Apr 6, 2026

So sorry to hear you were less than satisfied - when picking your own contractor, it can be a bit more work but you do have the freedom of choice on who to use then. Thanks for the feedback.

Response from Home Warranty Inc.Apr 6, 2026

Honored to serve! Thanks for sharing.

Response from Home Warranty Inc.Apr 6, 2026

Love to hear this! Thanks for sharing.

Response from Home Warranty Inc.Apr 6, 2026

Our pleasure! Thanks for being a client.

Response from Home Warranty Inc.Apr 2, 2026

Great to hear! Thanks for sharing.

Response from Home Warranty Inc.Apr 2, 2026

We approved the maximum amount allowed under your Core plan. We have other levels of plans with higher payouts but they do cost more. We certainly regret you were less than satisfied with your water heater replacement. We aim to be as transparent as possible by publishing our payouts in the terms and conditions.