customer
Great job
Great job Straight forward
Response from Home Warranty Inc.Mar 24, 2026
Love to hear this! Thanks for the review!
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Home Warranty Inc. (homewarrantyinc.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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694 approved reviews, newest moderated first
customer
Great job Straight forward
Response from Home Warranty Inc.Mar 24, 2026
Love to hear this! Thanks for the review!
Richi
No, fuss quick and easy the hardest part was finding an appliance repairman. The appliance repair man spoke to your service department. It was approved. He fixed my dryer. Received my check within a week paid my deductible. Thank you
Response from Home Warranty Inc.Mar 20, 2026
We aim for easy and no fuss! Thanks for sharing your experience.
Kimley
I dislike that I have too try to look for my own plumber if I had to do the leg work why do I need you.!!!!!
Response from Home Warranty Inc.Mar 20, 2026
Thanks for the feedback! We are working to build our network but also allow for contractor of choice so you can work with the contractor you want. We understand not everyone wants to pick their own contractor so we will continue to build out a referral network.
Tyresha N.
Great customer service agents.
Response from Home Warranty Inc.Mar 20, 2026
Love to hear this! Will pass on your praise!
James F.
Your company has always backed up the service you sell. It's a great peace of mind knowing that I pay for a service that is backed up professionally.
Response from Home Warranty Inc.Mar 18, 2026
Love to hear this! Thanks for sharing.
Darrell J.
It's was easy to start my claim. It was fast. If I had a question they were able to answer it. Very pleased with my claim
Response from Home Warranty Inc.Mar 18, 2026
Love to hear this! Thanks for sharing.
Kayla
Home warranty inc used to be pleasant to deal with, but unfortunately something has changed and they nickel and dime you on a claim. I’ve had great experiences with them at the beginning where it was hassle free to submit a claim, get it approved and get reimbursed. This last claim has been a nightmare. I’ve lost count of how many times I’ve had to speak to a supervisor and submit additional documentation. We were initially thinking of renewing even with their higher costs, but due to this experience I will absolutely not be renewing. I used to recommend this company to friends and family but no longer will. Shout out to supervisor Ron for being the understanding and agreeable to deal with, unlike Matt.
Response from Home Warranty Inc.Mar 18, 2026
So sorry to hear this - our team has reviewed the call and claim and figured out where it went sideways a little. Glad Ron was able to get it resolved for you - we will do better! We would love another chance.
Scott
I had furnace issues this winter and Home Warranty Inc covered what their policy said it would and in a very timely manner. Very easy to work and the communication with them was top notch. They did a great job keeping me upto date on the status of claims. Follow the policy protocol and everything went very smooth. Highly recommend them!
Response from Home Warranty Inc.Mar 18, 2026
Love to hear this! Thanks for sharing.