drew
COMPLETE SCAM!!
What a complete scam!! I purchased the time share vacation package in august 2021 after staying at a holiday inn club vacations hotel. I received an unsolicited phone call from their sales rep promising a 3 night 4 day vacation at one of their many locations and all I had to do was sit through a presentation. I explained due to covid etc that I wasn’t comfortable purchasing. The sales rep said they would no take my money if we couldn’t attend the purchased vacation within the allotted time. I called today and explained my wife is pregnant and travelling was not in our plans and requested a refund. It was explained the only way to get a refund for the $200 was to travel and do the time share presentation. I inquired about transferring to another person, also not allowed. It HAD TO BE ME AND MY WIFE. Do to our life and circumstances and having a baby on the way, they were not at all accommodating. The only this I could do was extend the package by giving them MORE money! The person on the phone said they sent us 125 emails and after the purchase they sent us the rules regarding our purchase. I explained that prior to getting off the phone with the sales rep he charged my credit card, so how was I supposed to review the rules that they emailed me after purchase? All I requested was our money back, MY money that I gave them with the understanding they would refund us if we could not travel. COMPLETE SCAM we’re now out $200. Customer service with this company is terrible, do not give them a dime. Their sales rep will promise you things that aren’t true. Once they have your money you’re screwed. I can only imagine what they would be like if you purchased a time share. STAY AWAY!



