Holiday Inn Club VacationsReviews of holidayinnclub.com

I normally don't stay on the phone after booking a reservation to listen to package deals for resorts but when I recently made a reservation last year they ask if I would wait on the phone and just listen, so I did and end up giving them my money for a resort package deal. Today I try to make a reservation for our children spring break vacation, they made the reservation and told me after I requested to be on the beach that we will have a hotel on the beach in Myrtle Beach however when I received my confirmation I decided to check the location just to find out it was nowhere near a beach, when I call them back to get it corrected the young lady explains to me that she have no idea what happened and why the hotel changed. I have not been able to reach them to get this corrected for the last hour I have been on hold and transferred to so many different people and they still have not fixed the problem I do not recommend this company it is totally unacceptable the experience I've had and they have my money and I can't get it back right now I don't even know if I will get it back. Stay away do not purchase from these people I believe that it is a scam.

It is a great pleasure to stay in this hotel. The hotel has very decent service, friendly and polite staff. It has the best location in Yerevan in my opinion. The room are great and have comfortable bed! Rooms are cleaned daily. Taste breakfasts. The only thing I'll take a star off is that the air conditioning didn't work in the gym.

I wish I had done my homework on this company before purchasing. I have not even been able to book one single vacation with them. They lie. They are incompetent. They are unprofessional. Apparently, the best experience will be with the salesperson on that first day. After that, trying to call them and get assistance is impossible. No one gives you correct information or even knows what they are talking about. When you request to speak to a supervisor, they will not let you. They are scammers. Please do NOT waste your money.

Zero stars if possible. The date of this review is today. The experience is a 5 year nightmare. Calls to "QA" - never returned. 12 documented witnessed lies by salesperson - reported to company and denied. Fraudulent claims regarding membership upgrade by salesperson (Internet access blocked so impossible to verify claims. Company will not respond to our agent or to an attorney and simply refuses to address the issues. They claim we own them $10K; we claim they owe us $10K. Our attorney told us that they are well known for refusing to respond to customer complains in any meaningful way. Their claims of sympathy on BBB are pure BS...

I haven't even taken the trip and the experience has been awful. Booking is not easy, and availability is terrible. I was told I could book this any time except during Thanksgiving and Christmas. I've been trying to book and now there will be extra charges because of the time of year. I was told something very different when this was sold to me. This is a not a good deal. My vacation package will likely expire. Will never do this again.

Stay away from this program.. they sell you the 250 package great deal but then the BS begins.. The nights and dates you want are never available - except for an up charge!!! DO NOT PAY FOR THIS PROGRAM!

This is absolutely, 100% FALSE ADVERTISING! When the sales person called me to pitch the vacation package, it was to stay in one of their various RESORTS at several locations. After agreeing and paying the non-refundable fee, when I booked the reservation they put you in a Holiday Inn Express, not the advertised RESORT, in our case New Orleans. This actually isn't false adverting, more just straight up lying to people. I will never book again and would never recommend to a friend.

This is the most incompetent and unethical company I have EVER dealt with in 50 years of adulthood. DO NOT sign up for ANYTHING. I have to spend hours on the phpne, waiting for half an hour or more to correct their mistakes and misinformation. When you reach someone, they don't know how to solve problems and some of them are downright nasty. I am so sorry I ever agreed to this. All I wanted was something to offer my family and what I am getting is grief and stress. I have been dealing with this since November 2022, so this is not a one-time experience.