HireRight Reviews | Read Customer Reviews of hireright.com

HireRight Reviews | Read Customer Reviews of hireright.com

HireRight reviews

757 approved reviews, newest moderated first

Sarah H.
Oct 23, 2024
This company is garbage
This company is garbage. Their software is extremely antiquated and outdated. It takes forever and their customer service is not helpful at all.
Response from HireRightOct 24, 2024
Hi Sarah, Thank you for taking the time to provide a review. We are very sorry to hear that our service does not meet your expectations. We have requested your contact information via Trustpilot’s “Find Reviewer” feature so that we can look into this matter for you. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
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Awaz J.
Oct 23, 2024
I am currently in a background check…
I am currently in a background check with them and I have been waiting for a month plus 2 weeks...I think I will file a complaint through BBB, and get the state attorney..it is ridiculous, they are playing with people's lives.... Everything I call, it is the same thing, they are waiting for a county...Come on .. I am still waiting. And do not tell me to contact you guys because I did multiple times....
Response from HireRightOct 23, 2024
Hi Awaz, Thank you for taking the time to provide a review. We are very sorry to hear that our service does not meet your expectations. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
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Robert C.
Oct 23, 2024
No customer service, Lazy
Update : After uploading yet another document I was assured that it was all that was needed and case will be closed in 48hrs. We shall see as I have the emails with all the request and guarantees just in case. You literally could not make this situation up. If you are a company thinking of using HireRight DON'T, customer service does not exist. I was asked for documents which I uploaded and no progress at all on background check. After calls and emails still no progress, avoid at all cost and Google their reviews.
Response from HireRightOct 23, 2024
Hi Robert, We are very sorry to hear about your experience with HireRight. However, we appreciate you taking the time to inform us and for providing additional information so that we could look into the matter for you. We can confirm that your report is in progress, and we will continue to provide you with updates via email. If you need further assistance or would like to share additional feedback, please contact us at [email protected]. We’re happy to help.
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Aric S.
Oct 15, 2024
I'm mad i had to give them 1 star
I'm mad i had to give them 1 star. This is a negative star company and should be shut down. They don't even do their job, they want you to do the background check for them. I'm not even going to waste my time with a lengthy review. If you see a company that uses hireright..run away. I can only hope they get shut down for whatever reason can be found.
Response from HireRightOct 15, 2024
Hi, Thank you for taking the time to provide a review. We are very sorry to hear that our service does not meet your expectations. We have requested your contact information via Trustpilot’s “Find Reviewer” feature so that we can look into this matter for you. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
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Cristal Montero B.
Oct 14, 2024
Worst customer service ever
Update: Just to reply to HireRight response, they reached out to me only after I left this review, which is insane but again, I'm glad because that's how I found out about these reviews and how unprofessional they are. I moved forward with another company of course. I’ve been waiting for over 4 days to get a quote from this company and now that I see all these reviews I’m glad they haven’t still reached back. Won’t be moving forward with them at all.
Response from HireRightOct 15, 2024
Hi Cristal, Thank you for taking the time to share your feedback with us and for bringing this situation to our attention. HireRight takes great pride in providing exceptional customer service, so we are very sorry to hear about the delay you experienced in receiving a quote. We raised this issue with the appropriate team, and we can confirm that they spoke with you yesterday afternoon. If you need further assistance or would like to provide additional feedback, please contact us at [email protected]. We’re happy to help.
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Infoscion
Oct 14, 2024
Poor education background screen…
Poor education background screen service ever, totally not helpful at all. Kept procrastinating and put all blame to client or requestor, they just do nothing and wait for spoon feeding.
Response from HireRightOct 15, 2024
Hi, Thank you for taking the time to share your feedback. We are very sorry to hear that our service does not meet your expectations. We requested your contact information via Trustpilot’s “Find Reviewer” feature so that we could look into this matter for you. Unfortunately, we have not received a response from you, which prevents us from looking into this further. If you need assistance, please contact us at [email protected]. We’re happy to help.
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Siawash
Oct 4, 2024
Doesn't even deserve 1 star bullishit…
Doesn't even deserve 1 star bullishit company been waiting for one report from court for 2 weeks and all they do is keep changing ETA.
Response from HireRightOct 7, 2024
Hi, Thank you for taking the time to provide a review. We are very sorry to hear that our service does not meet your expectations. We requested your contact information via Trustpilot’s “Find Reviewer” feature so that we could look into this matter for you. Unfortunately, we have not heard back from you, so we are unable to investigate this further. If you need further assistance or would like to provide additional feedback, please contact us at [email protected]. We’re happy to help.
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Gorana K.
Sep 30, 2024
This is not a real company- be aware of personal data!
This is not a real company, this is spammers that take money from companies to do background check which is never done! I provided them all information they asked me for, and for 2 months they did nothing , and I have lost my job offer . Now I am worried that thay will use my personal informations provided. If you start a job process through this company reject it because they don’t do any background check, they will just take all your personal informations.
Response from HireRightOct 2, 2024
Hi Gorana, We are very sorry to hear about your experience with HireRight. However, we appreciate you taking the time to inform us about it and for providing additional information so that we could look into the matter for you. We can confirm that your case is with HireRight’s Escalated Support Team. We would also like to clarify that data security and privacy are very important to HireRight. We make sure that we handle all information as strictly and securely as possible. If you would like to learn more about the topic, please visit: https://support.hireright.com/europe-middle-east-and-africa-f04fe7ad/4-about-hireright-c4a5dd3d/is-my-information-secure-4972fac5 If you need further assistance, please contact us at [email protected]. We’re happy to help.
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