HireRightReviews of hireright.com

Update (30/8/2025): Rating upgraded from 1 star to 3 stars. So after my initial concern, HireRight did look into my background check and whilst things did not necessarily speed up, I felt the additional communication was helpful (hence for additional 2 stars). Here is what HireRight need to do to earn 5 stars: - Re-train your online chat/email/telephone customer services representatives to be much more empathetic with people having background checks. Avoid using vague and abstract sentences in your scripts such as "We don't need anything from you at this time" or "Contact your employer to find out more". This is frustrating and given that you are processing my data, providing clear and specific progress updates is OK and is not a violation of GDPR if the update belongs to the individual you are speaking to. - Consider providing a percentage on the background check portal so that candidates can see the progress being made. This may save people from calling in. - Have your customer service staff "own the issue". If someone calls in with an issue, tell that staff member that they own the issue and should act/think like an owner and see it to completion and contact the customer with an update. - Assign a single 'case researcher' to each background check. It feels like different researchers were carrying out background checks on different parts of my profile. I'm not sure how efficient this is and doesn't necessarily provide a holistic view and any individual compiling a report especially where there may be issues in obtaining references from past employers that are no longer in business. - Final thoughts: Communication and speed/efficiency are key. HireRight kept saying to me that background checks take 10-15 working days. That's fine but on their portal it had a much lower estimate. Update that estimate and just say "Checks can take up to 15 working days in most cases, and we expect to be completed by {calculate working 15 days from date of information submission}.". This sets a far better expectation vs giving a low ETA and then not meeting that. Initial review: I'm disappointed with HireRight. I've given them all the information they needed, spoken to their agents on a daily basis on chat - and they are having issues getting input from one of the biggest tech companies on the planet. Surely you have got connections to this huge company? Nonetheless, I have updated my profile, called them and also now sent them a phone number they can call at this company and verify my employment there - which was for almost 15 years! I asked their customer service agent to write the number down and forward it to their internal researchers but he seemed to lazy to do that - after pushing him, he eventually did but did not sound too happy. Seriously? The verification is not rocket science and HireRight is not helping the process of me making a positive and strong impression with my prospective employer. Please fix this and complete my background check. I will be glad to change my review if things get completed by EOD today. My Applicant ID: GA-081425-9V4D7

I have gone through a background check with HireRight. I have been through background checks multiple times in the past from credible companies and I have to say never ever I have provided so much information to a company that is supposed to do the background check. I was quite anxious because as you can see here within 350 comments they have 1.1 star rating. I must have read all the comments and all the Reddit posts so compared to them I had a better experience and writing this review to soothe anyone if they are nervous. - Background Check Types HireRight seems to have different plans for different customers. From what I have seen there is Criminal Check, Education Check, Employment Check and a Medical Check. You can understand what you got from the form that they want you to fill in. If they want you the fill in Employment or Education ( doesn't matter what you have typed in the initial form they will keep asking weird information constantly even if you have provided them first or later during the process ) you will have a horrible time. For employment check they want pay stubs,HR contact,Team Lead contact and job contract with exact dates and your name. Even if you provide all of these there is a high chance they will not accept anything and send you back the same alert in the system. Why is this a background check company if I am giving all this info. I could just send this to HR what are you providing as a service? For address check it is the same. They want you to show document that has your name and address on it. I didn't have such document for the house that I have stayed 2 years ago because it belonged to my parents. I got a document from the official government website with barcodes and verifiable QR code/document number so you could go to a .gov domain and check if it is valid that I have stayed there. Their so called researcher rejected that document. I had to talk to a customer support to fix this I don't know what they did since they don't give you the final report either. - Speed Like I said I was lucky. My process took around 1.5 weeks. You can see tons of people with 1.5 month into this and I can see why. Their so called outsourced researchers are not doing their job and keep sending notifications with no explanation. - Customer Support Again one of the things that I think I was lucky ( hence the 3 star review ). I have seen people getting customer support agents that clearly doesn't have any experience talking in English. They might have fixed that I got 2 people ( possibly fake names ) who helped me fix my problems on live chat. If you are based in the US and try to call someone that might be a different case. Overall I feel I got away without much mental damage but if I get a different job offer in the future I will pray to multiple deities that they don't work with HireRight. It might even be a question on the first interview.

((Updated to from 2* to 3* as I finished the process without having additional issues…)) I’m still in process but already I can tell this company has some problems. What good is doing a background check if the information you’re looking at is coming from the subject of the background check? If I have to prove a company existed, I can then prove any company existed. Also the idea that once I’ve given HireRight my life story and cannot save this information to be used the next day when another company wants to to a background check is preposterous. This is just another hoop to jump through/ another way candidates’ time is disrespected by the recruiting process.

UK(EMEA) I like many others checked TrustPilot./ Google Reviews and had a mini heart attack, and refused to hand notice in current role until the referencing was complete .My referencing took 7 business days to return to prospective employer. I think if you're prepared and quickly hunt for these documents, it it can make it a much smoother process. TIPS: Documents: 7 Years of employment history. You need to verify Job Title (Final and EXACTLY worded how it's verifiable with HR or Payslip) , Start Date/ End Date: I used Payslips/P45 for each of these. Education: Degree - Get a copy of your results transcript and a copy of your certificate Living Addresses 6 year history: to be safe i double checked a credit referencing site to ensure my dates were right, CreditKarma or something should help. The Email/Text system does not work!! I regularly received requests for more infomation which I was not informed of. I logged in twice a day 10am and 2pm to speed up the process. Any contact info, make sure you get an actual HR contact person, they didn't even bother with automated HR number i provided..

Vetting companies are mostly a nightmare, and they’re well known for asking a question that you’ve answered and then asking it again, and again like they’re totally, totally stupid. Some are totally stupid. They do also enjoy the power they have over candidates, which I have experienced with other vetting companies where they enjoy making it difficult for you. They also tend to conduct checks the hiring company never asked for, just to show their power. HireRight, I must say, horrified me when I saw their reviews here and I actually had a separate offer I was going to reject but I kept it open as I feared that HireRight would make a mess of my vetting and I’d fail, even though there is nothing wrong with my career history. I was ready to walk away from a role than face incompetent behaviour from a vetting company. But they did surprise me, and they completed checks very quickly. They do make some BS claims, like this from their website “By thoroughly checking and verifying someone's employment history, we'll show you whether or not your applicant has the correct skills and experience for the role on offer, allowing you to make a sensible, informed decision” This is BS because ‘experience’ and ‘skills’ are different things. I’m a developer in a specialist field and someone non-specialist from a vetting company is gonna be able to say if I have the correct skills? What do they know about my specialism? Its BS. The only downside is that are very slow in replying to emails sent to the Candidate Care email address. You even chase and they don’t reply. Once you are assigned a person of contact, then its slightly better, but not perfect. On their email they mention you can “fax” them documents and there is in fact no fax number on the email of the sender, so a little missed attention to detail there. Also when you eventually do get a reply from the Candidate Care email, they mention “live chat” but there is no link to it. My person of contact did ignore emails, but she did in fact have a brain and was on the ball, apart from ignoring me a few times. I know others had bad experiences, but my experience has in fact thankfully and surprisingly been not too bad. But what others say about HireRight treating candidates poorly is actually true. I give HireRight 3/5 as they are slow on the Candidate Care email and sometimes the person of contact ignored my emails a few times.