HireRightReviews of hireright.com

I have been an employer/client of HireRight for approximately 13 years, and the decline in customer service over the past four years has been extremely disappointing. Front-line support is often ill-prepared, emails frequently go unanswered, promised follow-up does not occur, and issues are too often “forwarded” to another department with no clear ownership or resolution. For employers who depend on timely background screening and portal access, this creates unnecessary delays and frustration. Long-term clients should not have to repeatedly chase for answers or explain the same issue multiple times. HireRight needs better-trained support staff, clearer escalation procedures, and real accountability for customer follow-up. Based on my recent experience, I would caution other employers to expect slow responses, inconsistent guidance, and a frustrating lack of ownership when problems arise.

Edited my earlier review. My difficulty was the communication with agents. They don't answer questions even if asked multiple times and on top of that start blaming me about not noticing some 7 days window. Never had such hard time to get my background check done. After some back and forth, I was able to get it done. But, it was done by pushing someone in my company who said that it is on me to check the dashboard everyday and provide things as there are no emails for missing/rejected things. Hardest part is if one of your W2 is missing, there is no way around it. I provided tax transcripts as directed but still they said it is unverified job. They wanted some specific document with company name and dates of employment, but a letter from my previous manager on letterhead is not enough. They could not say what document can substitute that requirement. I think Hireright believe that anyone who somehow cannot find an old W2 is a fraud.