HireRight is a leading global provider of technology-driven workforce risk management and compliance solutions. We provide comprehensive background screening, verification, identification, monitoring, and drug and health screening services for approximately 38,000 customers across the globe. We offer our services via a unified global software and data platform that tightly integrates into our customers’ human capital management systems enabling highly effective and efficient workflows for workforce hiring, onboarding, and monitoring. In 2022, we screened over 24 million job applicants, employees and contractors for our customers and processed over 107 million screens. For more information, visit www.HireRight.com.
HireRight (hireright.com) has 757 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
Also known as
hireright.com
Website
hireright.com
Category
HR & Recruiting
Location
Nashville
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 59% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I'm not sure if they're even reviewing my files. I submitted all of the tax documents they're looking for, and provided them with contact information for my previous employers.
I know that they have not reached out to my employer and are now asking for additional documentation.
Response from HireRightJan 21, 2025
Hi James,
Thank you for taking the time to share your feedback. We are very sorry to hear that our service does not meet your expectations.
We have reached out to you for more information through Trustpilot’s “Find Reviewer” feature so that we can learn more about your experience.
If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
DF
Danilo F.
HireRight’s Inefficiency Postponed My Job Start by Months
Because of HireRight, my start date for a job I had applied for was postponed by at least two months. Their process was painfully slow and frustrating. While others who applied after me were able to start earlier, I was stuck waiting due to unnecessary delays.
Initially, I was supposed to receive an email requesting documents, but that never happened. Instead, I had to manually check their platform to upload documents. Then, they asked for additional documents and even rejected my payslip and redundancy letter—likely because the agent failed to notice my digital signature. I ended up re-uploading information directly from the REVENUE system, which should have been unnecessary.
Once that was finally approved, there were further delays. They requested my university contact information again, despite me already having provided it in the initial form. Worse, they didn’t notify me by email or message, forcing me to resubmit the same details. By the time everything was sorted, my start date had already been postponed.
For the sake of other businesses, HireRight should seriously reconsider their operations. Their inefficiency is sabotaging people who are genuinely interested in working.
If you have a strong background or advanced qualifications, be cautious. It seems their process might be quicker for simpler profiles, but those with more details to verify can face significant delays.
If I could, I would give 0 stars to this company. It’s surprising they are still in business despite the overwhelming number of bad reviews. You never think this could happen to you, but unfortunately, this has been my experience with them.
Response from HireRightJan 8, 2025
Hi Danilo,
Thank you for taking the time to share your feedback. We are sorry to hear that our service did not meet your expectations.
We often ask candidates to provide copies of key employment and education documentation when we are unable to verify this information with a source, as permitted by customer guidelines. Providing additional information or documentation to our screeners can help expedite the verification process. Email notifications are a key part of this process, and we have confirmed that they are functioning as expected.
If you would like to provide additional feedback about your experience, please contact us at [email protected]. We would be happy to hear from you.
JA
JArseneault
Worried,possibly losing job offer, possible identity theft because of Hire right
Hire right is not a good background check company, they take too long, I had been back ground check with other company it only takes two days max 5 days but with hire right its been 10 days and my start date is fast approaching and I might not be able to start my new job just like some of these people because of hire right. Hire right just collect data and will make you do your own background check for them.Imagine the safety of your information in the hand of an incompetent company. I am monitoring my info because I do not trust them. These reviews can be used for a case because they are affecting people lives by their incompetence.
Response from HireRightDec 30, 2024
Hi,
Thank you for taking the time to provide a review. We are very sorry to hear that our service does not meet your expectations. We have reached out to you for more information through Trustpilot’s “Find Reviewer” feature so that we can learn more about your experience.
We would also like to clarify that data security and privacy are very important to HireRight. We make sure that we handle all information as strictly and securely as possible. If you would like to learn more about the topic, please visit:
https://support.hireright.com/north-america-568ca8b6/faqs-about-background-checks-2397942a/is-my-information-secure-3d7674aa
If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
IM
IP M.
Hire Right: 5 stars for INCOMPETENCE
As part of the onboarding process, Hire Right is performing my background check, which is essentially very easy: one employer, one degree, two residences. I ended up doing the job for them, b/c their investigators documented three lousy attempts at getting in touch with my US-based former employer; i.e. they contacted them over Christmas time (Dec 23 and 24), when folks are typically on vacation, and then 24 hrs later they documented the source could not be verified... what level of common sense is needed to realize the response time over Christmas won't be 24 hrs?! I ended up having to do the job for them and dig through all my records with IRS and such to get them transcripts dating back to 2013... Secondly, they could not verify my overseas education, again over Christmas time, so I had to submit a copy of my degree, doing, yet again, their job... what's even more frustrating is that they are not even contacting me to ask for documentation, although I have established both text and email as ways to get in touch with me; they are reaching out to the contracting agency, while they document in their audit trail they had asked me for the things they "need", but these are all lies! Luckily, the contact lady at the contract agency is very understanding and keeps me abreast of all of the Hire Right requests... we'll see how this ends, but I am already pro-actively putting all the evidence together to support my case if need be. As other reviewers stated, if this company is legit, there should not be a need for W2s and other PII to support the background check process. The check should be done based on my information inputs (dates, places, etc) and not by me uploading scans into their system.
Companies, please do not hire this organization to support the onboarding of your candidates. They are lazy, lack common sense, and lack the ability to perform job-relevant tasks. In a job market where qualified candidates are struggling to find a job, seeing the level of incompetence encountered with Hire Right is simply disheartening.
Response from HireRightDec 30, 2024
Hi,
We are very sorry to hear about your experience with HireRight. However, we appreciate you taking the time to inform us and for providing additional information so that we could look into the matter for you.
At HireRight, we take the security of your data very seriously. Please note that we can only discuss account information with candidates whose email addresses are registered in our system. Unfortunately, the email address you provided does not appear in our database.
If your background check is still in progress and you need assistance, please contact us at 1-866-521-6995 or email us at [email protected]. We’re happy to help.
CM
Caio M.
DO NOT PUT UNPAID WORK ON YOUR REPORT
I made the CRUCIAL mistake of putting 2 unpaid internships on my background check. When they couldn't reach my managers, they asked me for W2's like how uninformed can a company be. It is unpaid there aren't any W2's or paystubs. They won't take any other documents even though I have signed NDA's and internship agreements. I even have one of the old GitHub repos on my computer! I gave them a second set of contact points and had to email my hiring manager letting them know I had plenty of ways to verify my internships but HireRight was being a pain and wouldn't take anything that wasn't a tax document or active phone call. Now I have to wait and see what my manager says. I've already heard that this company has cost people their jobs and I would be fuming if the same happened to me. Yeah yeah HireRight doesn't make the final choice but providing a bogus report that can't verify 2 things sure does make an impact. Thankfully I haven't had to provide any more information for my education or third IT job that I submitted.
Response from HireRightDec 23, 2024
Hi Caio,
Thank you for taking the time to share your feedback. We are sorry to hear that our service has not met your expectations.
If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
BL
Bailey L.
Inaccurate and outdated reporting literally ruins lives... EVIL
Reported inaccurate AND outdated information on my background check to an employer, which resulted in the employer revoking my job offer. I even provided proof that the information HireRight provided was inaccurate... but the employer in question was in fintech and decided it was too much of a liability, I guess? I literally moved across the country for that job, and wasn't notified of any of this until 5 days before my start date... so I was stranded in a new city with no family or friends, left to figure it out myself. The job was supposed to be my first job as a software developer... but the whole experience was so traumatic, I never ended up landing another junior developer job like that again. I gave up pursuing software engineering entirely. I literally cannot express the negative impact HireRight made on my life. I still suffer those consequences to this day, as the salary trajectory of my life was altered dramatically as well. This is an EVIL company that should be shut down. I'm disgusted that they're still operational. Anytime a company contracts through HireRight for their background checks, I don't even bother applying. They nearly ruined my f***ing life with their careless work, and I will forever regret not pursuing a lawsuit against them more aggressively (I was so defeated and depressed when it all happened that I just didn't have the energy to pursue it). STAY AWAY FROM THIS EVIL COMPANY
Response from HireRightDec 20, 2024
Hi Bailey,
Thank you for taking the time to share your feedback. We are sorry to hear that our service has not met your expectations.
Please note that HireRight does not make hiring decisions or recommendations for our customers, and we are not informed about the reasons behind specific hiring outcomes. If you have questions regarding a hiring decision or wish to provide additional context related to the information in your report, we encourage you to contact the hiring company directly.
If you would like to dispute the result of your background check or would like to request a copy of the report, please visit:
https://support.hireright.com/north-america-568ca8b6/4-after-your-background-check-1ca64c7f
If you have questions about your report, please don't hesitate to reach out to our customer service team at [email protected]. We're happy to help.
CS
Capri S.
This company is just collecting your person Information!!!
This company is just collecting your personal information. I have never had a background check performed on myself where I had to provide all of the information for them to check. Currently in the process of a background check that so far, has been ongoing for 2 weeks. I have had to provide multiple W-2s from multiple employers. And after all of that, they requested a paystub from the same company! It just seems a little off for a company that does background checks to not be able to verify any information unless you give them all of your personal tax forms. Its sketchy!!! I really am worried about the possibility of identity theft!
Response from HireRightDec 20, 2024
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that our service has not met your expectations.
We often ask candidates to provide copies of key employment and education documentation when we are unable to verify this information with a source. Any additional information or documentation provided to our screeners can help expedite the verification process.
We would also like to clarify that data security and privacy are very important to HireRight. We make sure that we handle all information as strictly and securely as possible. If you would like to learn more about the topic, please visit:
https://support.hireright.com/north-america-568ca8b6/faqs-about-background-checks-2397942a/is-my-information-secure-3d7674aa
If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
PA
Pablo
Waste of time
Waste of time
asked for information they already had. don't do their work themselves, but let you do everything
Response from HireRightDec 17, 2024
Hi Pablo,
Thank you for taking the time to share your feedback. We are very sorry to hear that our service does not meet your expectations.
We requested your contact information via Trustpilot’s “Find Reviewer” feature so that we could look into this matter for you. Unfortunately, we have not received a response from you, which prevents us from looking into this further.
If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.