HireRight Reviews | Read Customer Reviews of hireright.com

HireRight Reviews | Read Customer Reviews of hireright.com

HireRight reviews

757 approved reviews, newest moderated first

Ivan B.
Mar 26, 2025
insane and unrealistic requirements
Applying for a simple customer support job in Latvia, my home country. Being an honest applicant, I've mentioned living in Portugal a while ago. Apparently, my current home address in Riga, my home town, was not enough. Now, they are requiring me to provide them with a Portuguese criminal record and some other notarized document. In addition to all the documentation in Latvia, which is understood. Naturally, I am not spending money to fly to Portugal and back, pay for notarizations, and other travel costs, just to satisfy their insane requirements. I've worked for American companies and handled sensitive information. Even certified by US Department of Veterans Affairs but have never met such nonsensical requirements before.
Response from HireRightMar 31, 2025
Hi Ivan, We are very sorry to hear about your experience with HireRight. However, we appreciate you taking the time to inform us and for providing additional information so that we could look into the matter for you. As part of our standard background verification procedures, we require criminal record checks from all relevant countries where an applicant has resided for an extended period. This policy is in place to ensure compliance with international and local regulations. If you have any questions or concerns regarding your background check, we encourage you to contact the hiring company directly. If you would like to share further feedback about your experience with HireRight, please reach out to us at [email protected]. We would be happy to hear from you.
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Sana
Mar 22, 2025
This is the worse background…
This is the worse background verification agency I have ever come across. There employees are extremely incompetent giving conflicting responses, unable to determine the difference between a W-2 form and a paystub and asking for the same document multiple times. No employer should use them because they are completely inept at reading basic information. Worse experience I have ever had.
Response from HireRightMar 26, 2025
Hi Sana, Thank you for taking the time to share your feedback. We are sorry to hear that our service has not met your expectations. We requested your contact information via Trustpilot’s “Find Reviewer” feature so that we could look into this matter for you. Unfortunately, we have not received a response from you, which has prevented us from doing so. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
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Sarah Michelle J.
Mar 20, 2025
This is by far the most incompetent company that I have dealt with
This is by far the most incompetent company that I have ever dealt with. During one candidacy, they claimed they they couldn’t verify any of my employers for the last 8 years! I called one employer, at the number that I gave Hireright, and got ahold of HR in less than a minute. I called another employer that told me that they were disconnected from Hireright while speaking on the phone, but Hireright never called them back. Then Hireright has the audacity to contact me requesting W2s for these and other companies. I’m experiencing their ineptitude for the third time in 8 years and will end up taking another job offer, and telling my prospective employer why, before I tolerate their incompetence once again. I have the emails between myself and these representatives to prove this to future employers. Do your jobs instead of getting paid to have candidates do it for you.
Response from HireRightMar 25, 2025
Hi Sarah, Thank you for taking the time to share your feedback. We are sorry to hear that our service has not met your expectations. We requested your contact information via Trustpilot’s “Find Reviewer” feature so that we could look into this matter for you. Unfortunately, we have not received a response from you, which has prevented us from doing so. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
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Alex R.
Mar 19, 2025
Issued "missing" report - Report back to HR when you join
Completed the entire background check, all required documentation and multiple face scans - just for them to issue a "missing" report. Absolute joke of a company.
Response from HireRightMar 20, 2025
Hi Alex, Thank you for taking the time to share your feedback. We are very sorry to hear that our service has not met your expectations. We have reached out to you for more information through Trustpilot’s “Find Reviewer” feature so that we can look into this matter for you. If you would like to provide additional feedback about your experience, please contact us at [email protected]. We would be happy to hear from you.
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Marla W.
Mar 11, 2025
HireRight has proven incompetence again…
HireRight has proven incompetence again and again. I try to give grace thinking they have turnover and are constantly training new people BUT it has been at my own expense. When they say they will 'escalate' that means they do nothing. When you add comments to push along processes, you will be ignored. The representatives are not knowledgeable, and their incompetence can add a week or more to your background check processes. The representatives are very nice and will give you the impression they know what they are doing.
Response from HireRightMar 12, 2025
Hi Marla, Thank you for taking the time to share your feedback. We are very sorry to hear that our service has not met your expectations. We have reached out to you for more information through Trustpilot’s “Find Reviewer” feature so that we can learn more about your experience. If you would like to provide additional feedback about your experience, please contact us at [email protected]. We would be happy to hear from you.
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Ian F.
Mar 11, 2025
Worst Background Check
Worst Background Check - Asked applicant to submit something which had been already provided - Did not try to reach the provided contact and claimed the verification unsuccessful - Addressed applicant name in wrong spelling I mean, it doesn’t seem fair to treat every verification check as a failure just because it requires a small effort to reach the correct contact, right? Ridiculous
Response from HireRightMar 12, 2025
Hi Ian, Thank you for taking the time to share your feedback. We are sorry to hear that our service has not met your expectations. We have reached out to you for more information through Trustpilot’s “Find Reviewer” feature so that we can learn more about your experience. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
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John W.
Mar 6, 2025
Awful user experience
Awful. This app is used by my employer to undertake a verification process. What an awful app. It is virtually unusable and in the end I gave up. I was using an iPhone 16 and as an example of how bad the app is, when I came to take a photo of my driving licence the photo button was so far down the screen that the image completely disappeared. Unfortunately this was and isolated case of the dreadful user interface and there are simply too many to list. The net result of my attempt to use the app was that I abandoned. Awful, useless
Response from HireRightMar 11, 2025
Hi John, Thank you for taking the time to share your feedback. We are sorry to hear that our service has not met your expectations. We have reached out to you for more information through Trustpilot’s “Find Reviewer” feature so that we can learn more about your experience. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
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Mark H.
Mar 5, 2025
Awful experience
Awful experience Aggressive and unhelpful Demanding information or searching for information that was not needed Not a good introduction to the new Company, HireRight did not represent or serve the hiring Company well.
Response from HireRightMar 11, 2025
Hi Mark, We are very sorry to hear about your experience with HireRight. However, we appreciate you taking the time to inform us and for providing additional information so that we could look into the matter for you. We often ask candidates to provide copies of key employment and education documentation when we are unable to verify this information with a source, as permitted by customer guidelines. Providing additional information or documentation to our screeners can help expedite the verification process. If you would like to provide additional feedback about your experience, please contact us at [email protected]. We would be happy to hear from you.
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