HireRightHireRight is a leading global provider of technology-driven workforce risk management and compliance solutions. We provide comprehensive background screening, verification, identification, monitoring, and drug and health screening services for approximately 38,000 customers across the globe. We offer our services via a unified global software and data platform that tightly integrates into our customers’ human capital management systems enabling highly effective and efficient workflows for workforce hiring, onboarding, and monitoring. In 2022, we screened over 24 million job applicants, employees and contractors for our customers and processed over 107 million screens. For more information, visit www.HireRight.com.
HireRight (hireright.com) has 757 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Jejeter
feels like AI - they just don't care about circumstanses
Response from HireRightAug 6, 2025
Hi, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and to see how we can assist. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
Stephanie W.
As many have stated, if we could give this company negative stars we would. They have had my husbands information since 7/1 for his background check. The county has a new computer system and they are blaming it on the county. We talked to the clerk herself and she gave the needed information within 5 minutes. HireRight will not pick up the phone and call or email the clerk. We have a copy of the completely clean background check and they will not take it. We are going on 2 weeks of no pay or insurance at this point. There is total lack of common sense with this company. If something isn't working, you don't wait WEEKS and keep delaying. You pick up the PHONE. What we got in 5 minutes from calling, they have been waiting 5 weeks for and won't get. They won't listen that the system doesn't work the same way since updating and keep trying to use it. Its getting very grim around here. Hoping this review helps someone along the way and that we all didn't suffer for nothing. No company should use HireRight. Extremely disheartened.
Response from HireRightAug 4, 2025
Hi Stephanie, Thank you for providing feedback regarding your husband's experience. We’re sorry to hear that our service has not met his expectations. We’ve contacted you via Trustpilot’s Find Reviewer feature to better understand your husband’s experience and to see how we can assist. If his background check is still in progress and he needs assistance, please have him contact us at [email protected]. We’re happy to help.
Tristan W.
HireRight is conducting my background check for my job. They said it would take them 2 days to obtain my criminal background check, but it's been 8 days and counting. No real response on their end as to why it's taking so long, just a vague "wait a couple more days." I'm worried about missing my start date. I passed up other jobs for this one. It shouldn't take this long to just look me up on the clerk of courts website.
Response from HireRightAug 4, 2025
Hi Tristan, We are very sorry to hear about your experience with HireRight. We appreciate you taking the time to inform us and for providing additional contact information, which allowed us to look into this matter for you. We can confirm that your report is complete and has been sent to the customer for review. If you need assistance or would like to share additional feedback, please feel free to contact us at [email protected]. We would be happy to hear from you.
lfx L.
I don't know why companies hire this service? This makes the candidate experience with the employer from best to worst, exactly at the last mile. 1. pathetic portal and process: No way to edit/comment give context to the details/documents, once submitted. 2. on insights/updates about the progress or what so ever. 3. Manual verification process with zero logic: e.g. manually calling the phone line to the college to verify a student/degree completed 20+ years ago !? seriously? (after submitting all the degree certificates, transcripts, marksheets, etc.,)
Response from HireRightJul 28, 2025
Hi, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We have requested your contact information via Trustpilot’s “Find Reviewer” feature so we could look into this matter for you. Unfortunately, we have not received a response from you, which has prevented us from looking into this further, as Trustpilot reviews are anonymous. We understand that repeated requests for documentation can be frustrating. Our process requires us to independently verify education and employment information. If this information cannot be verified through initial channels, additional documents may be requested. We do this to ensure the accuracy of the report and to meet regulatory and customer requirements. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
Ben F.
This is an absolute rubbish service. A complete exercise in box-ticking with zero understanding of context or what documents are actually required. Why companies still use HireRight is baffling — maybe it’s an insurance thing where they just need to say they’ve done a background check. It doesn’t matter how many times you tell them that certain documents aren’t available or don’t exist — they’ll ignore everything you’ve already submitted, keep spamming you with the same requests, and harass you with calls and emails until they get what they think they need, even if it’s completely irrelevant. No respect, no common sense, no regard for your time. Just relentless automated nonsense. A truly broken process from start to finish. Absolute rubbish.
Response from HireRightJul 23, 2025
Hi Ben, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and to see how we can assist. We understand that repeated requests for documentation can be frustrating. Our process requires us to independently verify education and employment information. If this information cannot be verified through initial channels, additional documents may be requested. We do this to ensure the accuracy of the report and to meet regulatory and customer requirements. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
Jersey
lets start with the save function not working while filling out paperwork, and no ability to update or make changes after submitting. So the user experience is pretty bad. Now the service they provide the company I worked for was bought out by another company. this has thoroughly confused them and i am unable to reach a human to try to help, they want tax forms from half a decade ago that i just don't have. I am confident that with the documentation provided that they don't actually do any verification that takes more than 3 seconds.
Response from HireRightJul 23, 2025
Hi, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and to see how we can assist. We understand that repeated requests for documentation can be frustrating. Our process requires us to independently verify education and employment information. If this information cannot be verified through initial channels, additional documents may be requested. We do this to ensure the accuracy of the report and to meet regulatory and customer requirements. We would also like to clarify that HireRight Customer Service is available by phone: • Seven days a week: 7 AM Sunday through 9 PM Friday (CST), and 7 AM to 7 PM Saturday (CST). HireRight Customer Service is also available via chat: • Monday through Friday, 8 AM to 6 PM (CST). We also provide support via email at [email protected], and have a Candidate Help Center at https://support.hireright.com/ that answers some of the most frequently asked questions about background checks. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
Vicente
Very unprofessional agent. He called me to request some documents and one I couldn’t provide. Made a small mistake because their system isn’t the best. He said to me “ it’s not serious” while I already explained the situation. Very unprofessional , he should just stick to do his job and keep comments to himself.
Response from HireRightJul 22, 2025
Hi, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and to see how we can assist. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
Laurie W.
I recently accepted a position and was required to complete a background and drug test. No big deal this isn’t my first rodeo I’m 58 years old, educated and a veteran. Wow was I wrong! I worked for a company twice but somehow they flagged it as incorrect dates. It wasn’t incorrect, it was a mistake on their part. Provided all w2 forms and still flagged yellow. I also provided them with my education transcripts and all the information they could ever possibly need and they also flagged as unverifiable! I didn’t have a problem getting the information though. They flagged me on dates because I worked full time at one job and part time at another in the same time frame. They basically ask you to do their job. I must say this is the most ridiculous background check I’ve ever had, the Army didn’t put me through this much nonsense on my background check. If I could give them a zero I would.
Response from HireRightJul 22, 2025
Hi Laurie, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and to see how we can assist. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
