HireRightReviews of hireright.com

These people are useless. Theyre basically making us do their job for no pay.

I have to push my start date back TWICE bc of how slow they are. No urgency for the candidate. THEY GIVE AN ESTIMATED 10HRS TO 5 DAYS to do the background check and they still take 4-5 days after to complete the background check. Now i have to wait under 2 weeks to start my job bc they said it would be completed by the 17th then they said 18th and it is still not complete... n customer service is outsourced so there can be a language barrier when contacting for help

Company rejected to work with me because their ancient somewhat senile inspector found the door to my office didn't have the perfect lock ("no rigid key locking door separating unrelating business sharing a office/location") even though I work in a gym, use the gym space, and sublease from the gym. Yet they still charged me money for a background check for which they never revealed the results. I passed inspections from Medicare and other major groups but somehow the senile old lady reported the door to the little office I use on rare occasion for desk work was unacceptable. Absolute scum, this is a tremendous scam! I hope you get shut down by the feds!

HireRight is a Broken System That Destroys Careers I don’t even know where to begin with how awful HireRight is. This company is not just “bad” — it is actively harmful. If an employer is reading this: understand that by using HireRight, you are risking losing qualified employees because of their incompetence. If you’re a job seeker: brace yourself, because HireRight will make you feel like you’re in a nightmare. They ask for documents that don’t exist, reject official paperwork from the IRS, and act like they know more than the U.S. government. I submitted everything correctly, only to have it thrown back at me over and over with nonsense reasons. At one point they even demanded a tax form for 2025 while we’re still in 2025. That’s how little they understand the system they are supposed to work in. Their staff is another disaster. You will not get clear answers, because they hire people who don’t speak fluent English and don’t understand how the U.S. tax year, education system, or even basic forms work. Every call feels like talking to someone who is lost, reading off a script, and unable to solve anything. Instead of helping, they just waste your time while your career opportunity is on the line. The scariest part is how much sensitive data they hold. Your Social Security number, addresses, tax records, education records, and job history are all in their hands. And yet, they treat it with total carelessness. They don’t safeguard candidates — they exploit them. It feels like their entire model is to drag things out, frustrate you into quitting, and keep your information forever. This isn’t just incompetence — it’s dangerous. People lose jobs and careers because HireRight can’t do its job right. Employers lose great candidates because HireRight botches background checks. The stress and frustration they cause is beyond belief, and their reputation is fully deserved. I want to be absolutely clear: HireRight should not exist in its current form. They need a complete overhaul, top to bottom. Until then, they should be avoided by every employer and job seeker alike. If a company tells you they use HireRight, prepare yourself for delays, mistakes, and endless stress. HireRight is not a background check service. It’s a roadblock, a scam, and a disgrace. To whoever is going to reply to this review with the same tired copy-and-paste response: save it. I don’t need another hollow “we’re sorry for your experience, please reach out to us privately so we can help” message. Everyone reading this knows that those replies are just PR damage control. They don’t solve anything. They don’t make your company better. They don’t erase the fact that HireRight is a nightmare to deal with. What you should be doing is fixing your company. Stop wasting time writing canned apologies and start hiring staff who actually speak fluent English and understand the U.S. tax system. Stop rejecting official IRS documents that are legally valid. Stop asking candidates for forms that don’t even exist yet. Stop failing to verify education and employment records even when the candidate provides the paperwork directly. Instead of replying to reviews, why don’t you: Train your employees properly. They shouldn’t sound confused on every phone call, reading off scripts without comprehension. Respect official documents. When the IRS or a school district provides paperwork, that’s the final word — not whatever broken checklist you’re using. Protect candidate data. People give you their Social Security numbers, tax records, and school history. That’s serious information, not something to mishandle while you play gatekeeper. Stop sabotaging job seekers. Your incompetence causes real people to lose real opportunities. That’s not a small mistake — that’s people’s livelihoods. Replying to my review won’t change any of this. All it will show is that you’re more concerned with looking good online than actually fixing the disaster inside your company. Actions matter more than words, and so far, HireRight has shown nothing but failure. If you truly care about candidates and employers, stop hiding behind customer service scripts and public replies. Fix your systems, fix your training, and fix your attitude. Until then, every review like mine is going to keep coming, because people deserve to know the truth. So go ahead — reply if you want. But understand this: I don’t want your words. I want your company to stop being a roadblock, a headache, and a scam. Until that happens, no apology means anything.

The Absolute Worst Company – Stay Away from HireRight If I could give ZERO stars, I would. HireRight is hands down the most incompetent, unprofessional, and frustrating company I have ever had to deal with. They do not hire people who actually speak English well enough to understand basic questions. Every call feels like I’m speaking to someone reading off a script with zero understanding of the U.S. system, tax forms, or even common sense. They rejected official IRS documents – yes, you read that right. LEGAL IRS forms weren’t “good enough” for them. They don’t understand the tax year, they asked me for a W2 for 2025 when we are literally still in 2025. How absurd is that? It feels like they intentionally make the process harder so you give up. Honestly, it seems like their entire business model is to frustrate you into quitting while they collect and sell your personal information to find the next victim. They don’t care about accuracy, fairness, or even following U.S. laws – they just drag you through hoops until you break. This is not just bad service; it’s predatory, shady, and harmful. No serious employer should be trusting these people with sensitive background checks. If your future job depends on them, prepare for endless stress, delays, and nonsense excuses. HireRight should be investigated and shut down

I give 1 start because I cannot give 0. The worst company I have ever worked with, and I have worked with really bad companies. They offer backgrouding check for other countries, however they have no idea how things work on other countries. 1 - They where supposed to check my title certificate, however for a really specific reason, they could not do that through the Spanish official database. I have explained them exactly the reason and I put them in contact with the university and I gave an official authorization to the university to provide them my title. In the email, the university (they were on CC) said explicitally that they would wait for the company to contact them. And they did not, I suppose they do not Spanish and neither know how to use any of the thousands tools available to translate that we have nowadays. 2 - They were supposed to contact my previous company and ask personal information about me, then, my previous company gave partial information, what is normal, taking into account the data privacy policies in Europe. However, instead contact me and ask for help or some authorization to allow my previous company to provide the information, they just added to their report that there is discrepancy. Besides that, they take up to 2 days to answer you. Now it is clear for me why their review is 1.1, and to be honest, it is that because the minimum you can give to them is 1 star.

If I could give 0 star, I would give it to them. My SSN verification takes so long to be verified. They were so slow. Therefore, I missed one opportunity.

I needed to change the drug collection site. There is a button to do so on the website. However, the mobile website sucks and the button just gives you a blank screen. So I opened their live chat line. The people were great. However the UI is a bit weird and it is quite easy to accidentally refresh the page because of the way gestures work on browser apps. If you refresh or get disconnected you have to start all over again due to some glitch or over-site. There's no link to easily reconnect with the agent. I also had to go through two agents each time. However, the agents would have to look through for the data for each clients "in network" drug screening sites. How is that not easily accessible a few clicks away. Also the agent did not have access to status of open or closed, appointment required, etc. for the drug screening sites. That's annoying. So while waiting I got disconnected. And get this. After I got tried to get through for the last time. I was put in queue for the drug screening team despite the fact that they had already all clocked out. Why didn't the agent know that? All of this could have been avoided if their website worked properly and had a functional live chat with a reconnect feature. Except it didn't. They cheap out on it while collecting millions from clients.