HireRightReviews of hireright.com

They were told not to contact me yet they did anyway demanding info I don't know and telling me I had to make some appointment in 3 days. If they specialize in background checks why am I doing all the work and feeling threatened because they are lording a job over your head. This is Blackmail!

This company is ridiculous! My background check information was submitted on 7/2/25. It is now 8/28/25 and the check is still only 91% complete. HireRight claims that the state police are the problem and not releasing information. This is odd as I had a background check completed in May with a temp agency that came back clean within days. It has two months of no salary or insurance, and my savings are running low to pay bills. I have had several background checks, and they have NEVER taken more than a few days. In the future should I get a job offer, I will ask that employer who does their backgrounds checks. If they say HireRight, I know to apply for work elsewhere.

I don’t understand how companies continue to use HireRight. My experience has been frustrating and long-winded, instead of conducting their own research, they repeatedly came to me with questions such as the names of HR contacts. Surely, with platforms like LinkedIn and other resources, they should be able to source this information themselves. It creates unnecessary work for the candidate and feels like a very poor user experience. I expected a more professional and streamlined process from a verification company.

Update (30/8/2025): Rating upgraded from 1 star to 3 stars. So after my initial concern, HireRight did look into my background check and whilst things did not necessarily speed up, I felt the additional communication was helpful (hence for additional 2 stars). Here is what HireRight need to do to earn 5 stars: - Re-train your online chat/email/telephone customer services representatives to be much more empathetic with people having background checks. Avoid using vague and abstract sentences in your scripts such as "We don't need anything from you at this time" or "Contact your employer to find out more". This is frustrating and given that you are processing my data, providing clear and specific progress updates is OK and is not a violation of GDPR if the update belongs to the individual you are speaking to. - Consider providing a percentage on the background check portal so that candidates can see the progress being made. This may save people from calling in. - Have your customer service staff "own the issue". If someone calls in with an issue, tell that staff member that they own the issue and should act/think like an owner and see it to completion and contact the customer with an update. - Assign a single 'case researcher' to each background check. It feels like different researchers were carrying out background checks on different parts of my profile. I'm not sure how efficient this is and doesn't necessarily provide a holistic view and any individual compiling a report especially where there may be issues in obtaining references from past employers that are no longer in business. - Final thoughts: Communication and speed/efficiency are key. HireRight kept saying to me that background checks take 10-15 working days. That's fine but on their portal it had a much lower estimate. Update that estimate and just say "Checks can take up to 15 working days in most cases, and we expect to be completed by {calculate working 15 days from date of information submission}.". This sets a far better expectation vs giving a low ETA and then not meeting that. Initial review: I'm disappointed with HireRight. I've given them all the information they needed, spoken to their agents on a daily basis on chat - and they are having issues getting input from one of the biggest tech companies on the planet. Surely you have got connections to this huge company? Nonetheless, I have updated my profile, called them and also now sent them a phone number they can call at this company and verify my employment there - which was for almost 15 years! I asked their customer service agent to write the number down and forward it to their internal researchers but he seemed to lazy to do that - after pushing him, he eventually did but did not sound too happy. Seriously? The verification is not rocket science and HireRight is not helping the process of me making a positive and strong impression with my prospective employer. Please fix this and complete my background check. I will be glad to change my review if things get completed by EOD today. My Applicant ID: GA-081425-9V4D7

The most disgusting company I have ever worked with; Still a mystery to me how they can meet the GDPR law by going to sneakily check on me, asking me personal information of so many employees, details. and on top of all, why the hell its me doing the work for your when it should have been the other way around? I deeply hope you guys will go bankrupt. Most disappointing service I have ever had to deal with.

They do not understand what materials they are given. I have provided them with start letters and / or contracts for my past three roles (including documents with the word 'contract' in the heading, and yet they claim I am not providing the right materials and reporting back to the recruiters HR. I have also been asked to provide copies of degree certificates that were provided 10 to 14 days ago, and they have claimed to have received dates from Universities I studied at some 30 years ago, which are months wrong - as in no UK Uni has those start months. They come over as ignorant and unable to read. ***Edit: Given the reply I received, the situation gets worse! I have described some of the issues, you can check this against my name and uploads, so why ask? You can SEE that I have already provided contracts and certificates.

A background check company that makes you do all the leg work. Poor English speaking representatives work there. I have never had so much trouble. Terrible company

PATHETIC SERVICE RUN BY OBVIOUS IDIOTS,THEY ASK FOR PAST EMPLOYMENT HISTORY THAT NOBODY HAS,I DOUBT THEY KNOW OR EVEN CARE WHAT DAY IT IS EITHER,IF YOU SEE THE WORDS HIRERIGHT RUN,RUN AS FAR AS YOU CAN FROM THESE INCAPABLE MORONS