HerbiesReviews of herbies.co

Response from HerbiesSep 21, 2026

Hi Dean, Thank you for sharing your feedback, and I’m truly sorry for the frustration and disappointment this situation has caused you. I completely understand your concern regarding the subscription information and how it may not have been clear enough when you were placing your order. We do try to communicate the subscription option throughout our website and during the ordering process, but clearly, in your case, the information was not visible or clear enough. That is something we need to take a hard look at. Your feedback is genuinely valuable and helps us identify where we need to improve the customer experience. The good news is that your subscription has now been fully cancelled, so you will not receive any future automatic orders or charges from us. I’ve also gone ahead and processed a full refund for your most recent order. There is no need to return the order, and you are welcome to keep the products. Please allow 5–7 business days for the refund to appear in your account, depending on your bank’s processing time. We’ve also sent you a separate message with the details of the refund, so please kindly check your inbox when you have a moment. I’m genuinely sorry that your experience with us has been disappointing, and I hope this resolution helps make things right for you. If there’s anything else I can assist you with, please feel free to reply to this email. I’ll be happy to help. Kind regards, Herbies Team

Response from HerbiesSep 18, 2026

Hi, We’re very sorry to hear about your experience and completely understand your concern regarding the unexpected recurring charges. We appreciate you taking the time to share your feedback. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at and mention Maria in your message? I will personally handle your case, carefully review the details of your order, subscription, and previous communication, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise again for the experience you’ve had. Your concerns deserve proper attention, and I’ll make sure your case is reviewed thoroughly. Kind regards, Herbies Team

Response from HerbiesSep 18, 2026

Hi Yvonne, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that, after trying Oregano and Black Seed, you’ve noticed your symptoms becoming less frequent and more manageable. We truly appreciate you sharing your journey with us, and it means a lot to know that you’re feeling positive about your experience so far. We hope you continue to feel well and see further improvements in your digestion and overall comfort. Thank you again for choosing Herbies, and we wish you all the very best on your journey! 💚 Kind regards, Herbies Team

Response from HerbiesSep 17, 2026

Hi Dr Ahmed, Thank you so much for your kind message. You’re very welcome! I’m glad we were able to assist you promptly with cancelling your subscription and arranging the refund. We completely understand your concerns, and we’re happy that we could help resolve the matter for you. We truly appreciate your time and understanding. If you ever need any assistance in the future, please don’t hesitate to reach out. Wishing you all the best! 😊 Kind regards, Herbies Team