HerbiesReviews of herbies.co

Response from HerbiesMar 19, 2026

Thank you for sharing your experience. We're really sorry to hear this, this is absolutely not how we want our customers to feel. We understand how frustrating it must be to request a cancellation multiple times and feel like it hasn’t been actioned. That’s certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience caused. Please rest assured that we take this seriously and want to resolve it for you as quickly as possible. It’s important to us that your subscription is managed according to your request. We’d genuinely like the opportunity to make this right for you. Please email us directly at [email protected] with your details, and we’ll personally review your case, ensure your subscription is cancelled, and confirm everything for you. Thank you again for bringing this to our attention, we’re here to help and will make sure this is resolved properly for you. Kind regards, The Herbies Team 🌿

Response from HerbiesMar 19, 2026

Thank you so much for sharing your experience, we really appreciate it! We understand how the subscription aspect might not have been clear at first, so we’re glad you reached out and that our team was able to respond quickly and resolve everything for you. Providing prompt, courteous support is very important to us, and it’s great to hear we were able to turn your experience into a positive one. Your feedback means a lot, and we’ll be sure to share it with the team. If you ever need anything in the future, we’re always here to help! Kind regards, The Herbies Team 🌿

Response from HerbiesMar 19, 2026

Thank you so much for sharing your experience, we really appreciate it! We understand how the subscription option might not always be immediately clear, so we’re glad you reached out. It’s great to hear that our team was able to respond quickly and help resolve everything for you smoothly. Providing helpful and prompt support is very important to us, and your feedback means a lot. We’ll be sure to share your kind words with the team. If you ever need anything in the future, we’re always here to help! Kind regards, The Herbies Team 🌿

Response from HerbiesMar 19, 2026

Thank you so much for sharing your experience, we really appreciate it! We’re delighted to hear that your subscription cancellation was handled smoothly and that you found our team professional and supportive throughout. Keeping our customers informed and ensuring orders arrive as expected is very important to us, so it’s wonderful to know we could provide that for you. Your kind words mean a lot, and we’ll be sure to pass your feedback along to the team. If you ever need anything in the future, we’re always here to help! Kind regards, The Herbies Team 🌿

Response from HerbiesMar 19, 2026

Thank you for sharing your experience. We're really sorry to hear this, this is absolutely not how we want our customers to feel. We completely understand your frustration with a delayed or misdirected order, and we sincerely apologize for the inconvenience this has caused. Your feedback is important, and we take it seriously as we work to improve our processes and prevent issues like this in the future. We’d genuinely like the opportunity to make this right for you. Please email us directly at [email protected] with your order details, and we’ll personally review your case, assist with cancellation if needed, and arrange an appropriate resolution. Thank you again for bringing this to our attention, we’re here to help and resolve this properly for you. Kind regards, The Herbies Team 🌿

Response from HerbiesMar 5, 2026

Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating this must feel, and this is certainly not the impression we want to leave. We take concerns like yours very seriously, especially regarding subscriptions and billing. I’m glad to hear that your subscription has been cancelled and that our team has been in touch regarding your refund. Our goal is always to resolve any issues promptly and transparently. We’d really appreciate the opportunity to ensure your refund is processed correctly. Thank you again for bringing this to our attention, and we hope to make this right for you. Kind regards, Herbies Support Team

Response from HerbiesMar 5, 2026

Hi Indy, Thank you for your review. We want to assure you that we’ve responded to your email and are actively working with you to resolve your concern. Your experience is important to us, and we’re committed to making things right.

Response from HerbiesMar 3, 2026

Hi Homy, Thank you for sharing your experience. We’re really sorry to hear this, this is absolutely not how we want our customers to feel. When placing an order, there is a subscription option with a checkbox at checkout, but we understand this may not always be clear, and we appreciate your feedback about the website experience. We’re continuously working to improve this. We’d genuinely like the opportunity to make this right for you. Please email us directly at [email protected] with your order details, and we’ll personally review your case, assist with cancellation if needed, and arrange an appropriate resolution. Thank you again for bringing this to our attention, we’re here to help and resolve this properly for you.