HerbiesReviews of herbies.co

UPDATED: Herbies have cancelled the subscription I never set up and refunded the money taken. It seems their systems change a Googlemail.com.email to Gmail com hence not being able to access my account and why they couldn't find me either. I assume has the email as a unique identifier but I have never used gmail.com at the end of my email so would have never attempted a log in with it! They were quick to respond following my review and thank you for resolving the situation. ----------- I have had money taken from my account and and order sent but I didn't subscribe. When I attempt to log in to cancel whatever you have set up both my email and the order number are not connected to a subscription. Initial response was quick but passed on somewhere else and they have now shipped the order I didn't request! Not impressed at all.

The subscription wasn’t obvious so I was surprised to receive a second delivery. I emailed to cancel and accepted my mistake however a third debit was taken and a further producti despatched despite me receiving an email confirming that the subscription had been cancelled. When I complained I was refused a refund and instead was offered just 30% discount, for something I didn’t want in the first place. I suspect the email responses are AI rather than real people, very scripted and repetitive.

It's a scam! I repeat it is a scam!!!!! And I would strongly advise people not to buy anything from this company. From my experience, it seems that their main source of income may not be the products themselves, but a hidden subscription that many customers may not even realise they have signed up for. This raises serious questions about the company’s business model and transparency. If the company genuinely had confidence that its products worked and provided enough value on their own, why would customers need to be pushed into an ongoing subscription? It gives the impression that the subscription is where they expect to make most of their money. Customers should be made fully aware of any recurring charges before purchasing. In my view, the lack of transparency around the subscription is extremely concerning, and I would recommend being very cautious before buying from this company.

I did not agree to a subscription. Received notification that another packet of the product I purchased was on its way. I never ordered this. The company has taken £27 from me account. I e mailed then immediately,to be advised shipping cancelled and a team member would contact me to sort everything out. Guess what another e mail today stating shipment on its way! I've told them again. I do not want it,I didn't order it and I want my money back. Very distressing indeed.

I thought I was making a one off purchase. Only to find another pending payment with my bank. This payment has been taken now but no second delivery received yet. I was able to cancel the subscription easily online. Herbies also sent me an apology via email. 2 stars due to feeling mislead.

The product seems ok and I think it working but the company keep trying to charge me. I have tried to access the account but the links never work and when I tried to update payment method from a email there was no option to cancel. I never added a subscription to my first order as I was trying them but if they keep trying to take money from me I definitely won’t be ordering from them again.

I am so fed up of being deceived by companies. I was entered into a subscription that i didnt want or even know that i had subscribed too. In actual fact this is scamming people to make more money. Perhaps their Marketing Dept thought that 5his eas a good ploy to make more money. People are not stupid, i cancelled my order straight away and would have bought more from this company. It seems from the reviews that many people have been duped in this way. Your Company will attract more customers from honesty and integrity than deception. And apologising then continuing the practice does not mean anything. I have since received a email from Herbies. Apologizing offering £4 compensation and if i accept their apologies to change my initial review. I have not written this review for compensation, a apology does not mean anything if their practise does not change. I have written this to help other people and will not change my review.

An absolute scam. Ordered one month then was signed up for a rolling subscription. Please ensure my cash is refunded and as per my emails cancel my order immediately. Steer well clear of this website. My refund was only issued after I posted this review. Yes it was issued and I informed company i would edit review. Company dealt with and acknowledged my complaint