Bern
Warning!!
This has been now been resolved satisfactorily. I cancelled the subscription 2 months ago via email but apparently due to a system issue, they had already shipped the order. They said they would only give me 30% discount. I was then assured that it was cancelled (I have the email chain to prove it) Oh no it wasn’t, I then get an email to say it has been shipped again. I contacted them straight away but they again said it was too late so I am left to pay another £50 this month for a product that does not work. The customer service is the worst I’ve ever received. I never write negative reviews but had to on this occasion. I would not recommend or use them ever again. Luckily they were purchased via my credit card so will be disputing!
Response from HerbiesSep 14, 2026
Hi Bern, We’re truly sorry to hear about your experience and sincerely apologise for the frustration and disappointment this situation has caused. We understand how upsetting it must be to believe your subscription had already been cancelled, only to later receive notification of another order being shipped. We also appreciate how concerning it is to feel that you have been charged again. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, carefully review the details of your order, subscription, and previous communication, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise again for the experience you’ve had. Your concerns deserve proper attention, and I’ll make sure your case is reviewed thoroughly. Kind regards, Herbies Team