HerbiesReviews of herbies.co

Response from HerbiesSep 30, 2026

Hi Dale, First and foremost, I sincerely apologise for the frustration and disappointment this situation has caused you. I completely understand why waiting two weeks for your order and then discovering that a subscription had been set up would be upsetting. We genuinely do try to communicate the subscription option throughout our website and during the order process, but clearly, in your case, it wasn’t visible enough. That’s something we need to take a hard look at, and I’m sorry that this wasn’t clearer when you placed your order. To help make things right, I’ve now processed a 30% refund for your order, which is marked as delivered, as a gesture of goodwill. Please allow 5–7 business days for the refund to reflect in your account, depending on your bank’s processing time. I’ve also sent you a separate message regarding the refund, so please kindly check your email, including your spam or junk folder, if you don’t see it in your inbox. We truly value your feedback, and I’m sorry again that your experience has left you feeling this way. We appreciate the opportunity to address your concerns and hope this resolution helps. Kind regards, Herbies Team

Response from HerbiesSep 28, 2026

Hi James, Thank you for sharing your feedback. We sincerely apologise for the frustration you experienced, particularly regarding the subscription and the cancellation process. We understand how disappointing it can be to feel that you were not fully aware of the subscription and then found the cancellation process difficult or discouraging. At the moment, we’re unfortunately unable to locate your customer details based on the information provided in your review, so we’re unable to look into the specific circumstances of your order just yet. If you could kindly email us at [email protected] and mention Maria in your message, I would be more than happy to personally review your case. I’ll carefully look into your order, subscription, and previous communication and do my very best to assist you with a fair resolution. We sincerely apologise for the frustration and inconvenience you’ve experienced. We truly appreciate you bringing your concerns to our attention, and we would really value the opportunity to look into this properly and assist you further. Kind regards, Herbies Team