HerbiesHerbies is listed under Personal Care.
Herbies (herbies.co) has 400 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Personal Care · Orlando, Florida
Excellent
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Excellent
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Personal Care · Costa Mesa, California
Excellent
Showing 87 reviews with 1 star · Clear filters
Andrew
Probably the worst company I have dealt with . Automatic subscription which I had to pay . Hard to cancel and would not refund product when returned within 14 days . Because it should have gone to Poland ? Very disappointed with these people .
trevor R.
This is one of the worst companys i have ever delt with I placed my first order after the next order i wanted to cencel it i contacted them and told them to cancel the order to make sure i contacted my bank to get them also to cancel it did thy no when i contacted my bank thy just seid sorry for that we will cancel the order did thy no and its been going on like this for the last three orders that i dont want .and noboddy seems wants to cencel it the bank or sp herbies thy just keep sending anther order Haw do i get them or the bank to cancel when you ask for the adress thy wont send it so i cannot stop it and the adress is in poland.its a right f scam
Response from HerbiesOct 23, 2026
Hi Trevor, I sincerely apologize for the frustration and stress this situation has caused you. I completely understand how upsetting it must be to have repeatedly requested cancellation but continue receiving orders you no longer want. We take your concerns seriously, and we want to help resolve this matter. Please kindly check the separate message we have sent you regarding your order and the resolution. We have confirmed that we will proceed with a full refund for your most recent order, even though the tracking information shows it as delivered. You may keep the product, and there is no need to return it. Once again, please accept our sincere apologies for the inconvenience and disappointment you have experienced. Thank you for your patience and for allowing us the opportunity to address your concerns. Kind regards, Herbies Team
Kimzy
I wouldn't even rate it 1 star but that's as low as it goes. They let you cancel further orders when you first buy, only to them email you when the next 1 will be delivered. No where can you find "cancel further orders" when you go back on there. So I took a month off to make sure meanwhile I didn't recieve more. You can message someone, so I did that explaining everything. She sent me a link to cancel, I clicked the link, the only thing available to cancel was skipping a month (resume subscription) I don't want to have to try delaying every month. I want to cancel and they make this impossible to do. STAY AWAY FROM THIS HORRIBLE COMPANY. Since writing this review, they cancelled my subscription. Thats why i wrote it as back & forth messaging was getting me no where. Now they're saying below they don't know who I am. They know exactly who I am, As they sorted it because of this review. I will not entertain any more interaction with them. I write many reviews good and bad, I am recognised by trust pilot
Response from HerbiesOct 14, 2026
Hi, We sincerely apologise for the frustration and inconvenience you have experienced while trying to cancel your subscription. We understand how upsetting it must have been to go through repeated messages without getting the resolution you were looking for, and we're sorry that the process left you feeling this way. We only wanted to ensure that we were communicating with the correct customer so we could review your account and address your concerns appropriately. We apologise if our request for clarification gave you the impression that we did not recognise your situation. After checking your account, I can confirm that your subscription has now been fully cancelled. You will not receive any further automatic orders or subscription charges from us. We appreciate you taking the time to share your feedback, and we're sorry that your experience fell short of your expectations. We understand your concerns regarding the cancellation process and sincerely regret the inconvenience caused. Kind regards, Herbies Team
Mrs.Kristina C.
Herbies does not honor customer wishes. I received an email that Herbies was sending me a subscription shipment. I called the customer service number right away and explained that i never signed up for a subscription service and wanted to be refunded the $62 charged to Paypal. As an aside, i did not consent to Herbies saving my credit cars information on their website either. The customer service representative apologized and stated that the $62 was refunded and that they subscription service was cancelled. Now, three days later i receive ab email informing me that the shipment has already been shipped and that i am being charged for the service i did not sign up for. I went to the Herbies site, there is an option to cancel the subscription however selecting that box does nothing. I finally figured out you must first listen to a propaganda video ans then at the end in tiny transparent type you can select cancel. And then, you must go through a series of questions answering that you are sure you wish to cancel. I wanted to verify the cancellation actually took place but was not able to find a way to do so. This is so frustrating and must be illegal. Companies cannot dupe a customer signing up for a subscription service without telling them and then make it impossible to cancel. I will never adjust this review and will never order from this sham business again.
Response from HerbiesOct 12, 2026
Hi Mrs. Kristina Chinn, Thank you for reaching out. I sincerely apologise for the frustration and confusion caused by the reversal of your refund. I completely understand how upsetting this situation must be, especially after you were previously assured that your refund had been processed. I also understand your concerns regarding the subscription cancellation process, and I'm truly sorry that your experience with us has left you feeling misled. We do our best to communicate the subscription terms throughout our website and during checkout, but we recognise that this information may not always be as clear as it should be. We take your feedback seriously, and I sincerely apologise that we have fallen short of your expectations. After reviewing your account, I can confirm that your subscription has been cancelled, so you will not receive any future automatic orders or subscription charges. Regarding your most recent order, we have processed a full refund of $62. We have also sent you a separate message regarding the refund for your reference. Please allow some time for the funds to appear in your account, depending on your bank or card provider's processing time. I sincerely apologise again for the inconvenience this situation has caused. We appreciate you bringing your concerns to our attention and hope this resolution helps restore your confidence in our customer service. Kind regards, Customer Support Team Herbies
Mr/Mrs H.
I put a order in the realised I had made a mistake. I emailed 10 minutes after putting the order in to cancel my order .the next day they emailed me it's been shipped and they would give 20% of my next order.iv emailed them 5 times and still couldn't cancel my order.i dont understand why not .poor customer service. If I could I would give this company a negative 5.to the feed back that they put under this review... i did give you my order number and you did have time to cancel.
Response from HerbiesOct 8, 2026
Hi Mr/Mrs Heath, Thank you for sharing your feedback, and I’m sincerely sorry for the frustration and disappointment you’ve experienced. I completely understand how upsetting it must have been to request a cancellation shortly after placing your order and still feel that your concerns weren’t properly addressed. At the moment, we’re unfortunately unable to locate your customer details based on the information provided in your review, so we’re unable to look into the specific circumstances of your order just yet. If you could kindly email us at [email protected] and mention Maria in your message, I would be more than happy to personally review your case. I’ll carefully look into your order, subscription, and previous communications and do my very best to assist you with a fair resolution. We sincerely apologise for the frustration and inconvenience you’ve experienced. We truly appreciate you bringing this to our attention, and we would really value the opportunity to look into this properly and assist you further. Kind regards, Customer Support Team
Stephen D.
Deceptive and terrible
Response from HerbiesOct 8, 2026
Hi Stephen, I sincerely apologise for the frustration and stress this experience has caused you. I completely understand your concerns, and I’m sorry the subscription and cancellation process were not clear enough. I’ve made sure that your subscription is now fully cancelled, so you will not receive any further automatic orders or charges. Although your most recent order is already in transit, I’ve arranged a full refund for it. We have also sent you a separate message with the refund details. Please allow 5–7 business days for the refund to reflect in your account, depending on your bank’s processing time. There is no need to return the order. I’m truly sorry again for the inconvenience and appreciate your patience and understanding. Kind regards, Herbies Team
Ciara M.
I cancelled my order in august and got confirmation it was cancelled and I would not receive any further orders and no further expense. Since then I have been charged for further orders and been sent more unwanted orders. Cancellation seems virtually impossible. Avoid. I have since received a message to my private email to say that the problem was a glitch in the system but I can’t be refunded despite confirming the account was closed. The response on trust pilot means nothing.
Response from HerbiesOct 6, 2026
Hi Ciara, First and foremost, please accept our sincere apologies for the frustration and inconvenience this situation has caused you. We completely understand your concerns and truly appreciate your patience. The issue occurred during our transition to a new subscription portal, which unfortunately caused some confusion with the cancellation status. We understand that you had already received a cancellation confirmation, and we’re very sorry for the inconvenience this caused. I can confirm that your subscription has now been fully cancelled, so you will not receive any further automatic orders or charges. We have also sent you a separate message regarding the full refund for your most recent order. Kindly check your email when you have a moment and reply to that message so we can proceed accordingly. Thank you again for your understanding. We truly appreciate the opportunity to put this right for you. Kind regards, Herbies Team
Mrs R.
This order was cancelled 2 months ago and it was still sent out This was after me being sent an email to say my subscription was cancelled and no more money would be taken from my account. When l complained you said it was too late as they were on there way.
Response from HerbiesOct 2, 2026
Hi Mrs. Robb, I sincerely apologise for the frustration and stress this situation has caused you. I completely understand how upsetting it must have been to receive an order after you had already been informed that your subscription was cancelled. I’ve looked into what happened and can clarify that the cancellation email was triggered because we’re currently transitioning to a new subscription portal. The old subscription was cancelled in our previous system, but unfortunately, the subscription remained active on the new platform. A renewal reminder was also sent 3 days before the scheduled order. I completely understand why this was confusing, and I’m truly sorry for the inconvenience. To make this right, I can confirm that your subscription has now been fully cancelled, so you will not receive any further automatic orders or charges. We have also arranged a full refund for your most recent order. We’ve sent you a separate message regarding the refund with the relevant details. Please allow 5–7 business days for the refund to appear, depending on your bank’s processing time. Again, I sincerely apologise for the experience and appreciate your patience and understanding. Kind regards, Herbies Team