HerbiesReviews of herbies.co

Response from HerbiesSep 22, 2026

Hi, We’re genuinely sorry to hear about your experience, and we completely understand how upsetting and frustrating this situation must have been, particularly regarding the subscription and the cancellation process. At the moment, we’re unfortunately unable to locate your customer details based on the information provided in your review, so we’re unable to look into the specific circumstances of your order just yet. If you could kindly email us at [email protected] and mention Maria in your message, I would be more than happy to personally review your case. I’ll carefully look into your order, subscription, and previous communication and do my very best to assist you with a fair resolution. We sincerely apologise for the frustration and inconvenience you’ve experienced. We truly appreciate you bringing your concerns to our attention, and we would really value the opportunity to look into this properly and assist you further. Kind regards, Herbies Team

Response from HerbiesSep 22, 2026

Hi Patricia, Thank you for reaching out. I completely understand your concern, and I’m very sorry for the confusion and frustration caused by the $270 total showing on your order. I understand why this would be alarming when you intended to purchase only the Buy 2, Get 1 Free promotion. I’ve carefully checked the order details, and it appears that 3 sets of the Buy 2, Get 1 Free promotion were added to the order, rather than just 1 set. This is what resulted in the higher total. I completely understand that this may not have been what you intended to purchase, and I’m truly sorry for the worry this has caused you. Please don’t worry, we’re here to help and want to make sure this is resolved according to your wishes. I have also sent you a separate message regarding this, so please kindly check your email when you have a moment. We’re currently awaiting your response so we can understand how you would like us to proceed and work toward a resolution that is right for you. Once again, I sincerely apologize for the confusion and concern this has caused. We genuinely appreciate you bringing this to our attention and look forward to resolving it for you. Kind regards, Herbies Team

Response from HerbiesSep 22, 2026

Hi Grant, I’m truly sorry for the frustration and inconvenience you’ve experienced with your orders. I completely understand how upsetting this situation has been, especially after you made every effort to resolve the delivery issue with us and the post office. I’ve checked your account and understand that you did not receive the orders, despite them showing as delivered on our system. We have sent you a separate message regarding your refund and the steps taken to resolve this for you. Please check your email for the full refund details. I can also confirm that your subscription has now been fully cancelled, so you will not receive any future automatic orders or charges. Once again, please accept my sincere apologies for the inconvenience and worry this has caused. We truly appreciate your patience and understanding, and we’re sorry that you had to go through this experience. Kind regards, Herbies Team