HerbiesReviews of herbies.co

Response from HerbiesOct 19, 2026

Hi Jeremy, Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration regarding the strong chemical smell, the cost of returning the products to Poland, and the additional customs charges. We understand how disappointing this must be, especially when you have concerns about the product's quality. We sincerely apologise for the inconvenience and frustration this situation has caused. We take product quality concerns seriously and would appreciate the opportunity to review your case personally to better understand what happened and explore a fair resolution. At the moment, we're unfortunately unable to locate your customer details based on the information provided in your review, so we're unable to investigate the specific circumstances of your order just yet. Could you please email us at [email protected] and mention Maria in your message? I would be more than happy to personally review your case, including your order details, previous communications, and return concerns, and do my very best to assist you with a fair resolution. We genuinely appreciate you bringing this matter to our attention, and we're sorry that your experience has fallen short of your expectations. We would really value the opportunity to look into this properly and work towards a suitable solution. Kind regards, Herbies Team

Response from HerbiesSep 14, 2026

Hi Bern, We’re truly sorry to hear about your experience and sincerely apologise for the frustration and disappointment this situation has caused. We understand how upsetting it must be to believe your subscription had already been cancelled, only to later receive notification of another order being shipped. We also appreciate how concerning it is to feel that you have been charged again. At the moment, we’re unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? I will personally handle your case, carefully review the details of your order, subscription, and previous communication, and do my very best to help find a fair resolution as quickly as possible. We sincerely apologise again for the experience you’ve had. Your concerns deserve proper attention, and I’ll make sure your case is reviewed thoroughly. Kind regards, Herbies Team

Response from HerbiesSep 8, 2026

Hi Simon, Thank you so much for sharing your feedback! We’re delighted to hear that the product seems to be working well for you so far, especially after your first month of use. We’re sorry to hear that the delivery took longer than expected. We completely understand how frustrating slow delivery can be, and we truly appreciate your patience and understanding. We hope you continue to have a positive experience with the product, and thank you for choosing Herbies! Kind regards, Herbies Team

Response from HerbiesAug 19, 2026

Hi Paula, First and foremost, I sincerely apologise for the frustration and inconvenience you have experienced. I completely understand how upsetting it must have been to repeatedly try to access your account and pause or cancel your subscription, only to encounter the looping issue and have difficulty getting a response to your emails. I’m also sorry that this experience has left you feeling that way about Herbies. We truly appreciate you bringing this issue to our attention. I can confirm that your most recent order has now been fully refunded, and your subscription has been cancelled. You will not be charged for any future subscription orders. Please also check your email, as we have sent you a separate confirmation regarding your refund and subscription cancellation. Once again, I sincerely apologise for the inconvenience and frustration caused. Kind regards, Herbies Customer Support

Response from HerbiesAug 5, 2026

Hi Michelle, Thank you for taking the time to share your experience with us. We appreciate your patience regarding the delivery time, and we're glad that your order arrived safely. For the best results, we recommend taking 1–2 capsules per day — one capsule in the morning after breakfast and one capsule in the evening after dinner. We hope you have a positive experience with the product, and we appreciate you keeping us updated on your progress. If you have any questions, please don't hesitate to get in touch. Thank you once again for your support. Kind regards, Herbies Team

Response from HerbiesJul 30, 2026

Hi Helen, Thank you for taking the time to update your Trustpilot review and share your feedback with us. We sincerely appreciate your comments regarding the delivery process, and we agree that there is always room for improvement when it comes to supporting our customers if issues arise during transit. Your feedback has been shared with the relevant team so that we can continue improving our service. We're also pleased that we were able to resolve the matter for you. At the same time, we're sorry to hear that you had to stop taking the product because of your treatment, and we wish you all the very best moving forward. Thank you again for your patience, understanding, and for giving us the opportunity to make things right. Kind regards, Herbies Support Team