The subscription wasn’t obvious so I was surprised to receive a second delivery. I emailed to cancel and accepted my mistake however a third debit was taken and a further producti despatched despite me receiving an email confirming that the subscription had been cancelled. When I complained I was refused a refund and instead was offered just 30% discount, for something I didn’t want in the first place. I suspect the email responses are AI rather than real people, very scripted and repetitive.
MU
Mignonne U.
It's a scam
It's a scam! I repeat it is a scam!!!!! And I would strongly advise people not to buy anything from this company.
From my experience, it seems that their main source of income may not be the products themselves, but a hidden subscription that many customers may not even realise they have signed up for. This raises serious questions about the company’s business model and transparency.
If the company genuinely had confidence that its products worked and provided enough value on their own, why would customers need to be pushed into an ongoing subscription? It gives the impression that the subscription is where they expect to make most of their money.
Customers should be made fully aware of any recurring charges before purchasing. In my view, the lack of transparency around the subscription is extremely concerning, and I would recommend being very cautious before buying from this company.
VB
Viv B.
Product does exactly what it says on…
Product does exactly what it says on the packet !! My gut is much better than it was before.
Professional, helpful and understanding customer support team.
PP
Priya P.
Feel great after one week!!
Feel great after one week!!
DN
Daniel N.
Its very effective
Its very effective
DA
Denise A.
Very heloful easy to subscide and easy…
Very heloful easy to subscide and easy to take and follow
MR
Mrs R.
This order was cancelled 2 months ago…
This order was cancelled 2 months ago and it was still sent out
This was after me being sent an email to say my subscription was cancelled and no more money would be taken from my account. When l complained you said it was too late as they were on there way.
Response from HerbiesOct 2, 2026
Hi Mrs. Robb,
I sincerely apologise for the frustration and stress this situation has caused you. I completely understand how upsetting it must have been to receive an order after you had already been informed that your subscription was cancelled.
I’ve looked into what happened and can clarify that the cancellation email was triggered because we’re currently transitioning to a new subscription portal. The old subscription was cancelled in our previous system, but unfortunately, the subscription remained active on the new platform. A renewal reminder was also sent 3 days before the scheduled order.
I completely understand why this was confusing, and I’m truly sorry for the inconvenience.
To make this right, I can confirm that your subscription has now been fully cancelled, so you will not receive any further automatic orders or charges.
We have also arranged a full refund for your most recent order. We’ve sent you a separate message regarding the refund with the relevant details. Please allow 5–7 business days for the refund to appear, depending on your bank’s processing time.
Again, I sincerely apologise for the experience and appreciate your patience and understanding.
Kind regards,
Herbies Team
BH
Becky H.
Avoid avoid
Even though I cancelled my subscription in time and herbies acknowledged this and responded via email, they still sent the items out. I have requested to return for a full refund but they are offering 30% refund which I’m not happy with. Do not order from this site, the customer service is awful. So they are requesting I pay for the item to be returned to USA even though they sent the item in error. Horrendous customer service. No the chargeback was cancelled at my request in order for you to refund me, I have already advised you of this. Please stop trying to get out of your error, it’s frustrating, please send me a prepaid returns label full a full refund
Response from HerbiesOct 2, 2026
Hi Becky,
Thank you for sharing your concerns, and I’m genuinely sorry for the frustration and disappointment you’ve experienced with this situation.
I completely understand why you’re unhappy, particularly given your understanding that the subscription had already been cancelled and your concerns regarding the return and refund process.
I’ve checked your order and can see that a chargeback has already been initiated through your bank or payment provider. Since the dispute is now in progress, we’ll allow your bank or payment provider to complete their review and determine the outcome.
At this stage, we’re unable to provide further information about the status or outcome of the dispute from our side. For any updates regarding the chargeback, including whether it will be approved, refunded, or declined, we recommend contacting your bank or payment provider directly, as they will have the most up-to-date information.
As the matter is currently being handled through your payment provider, we’ll close this support ticket for now.
Again, we’re sorry for the frustration this situation has caused and appreciate your patience while the dispute is being reviewed.
Kind regards,
Herbies Team
