Herbies does not honor customer wishes. I received an email that Herbies was sending me a subscription shipment. I called the customer service number right away and explained that i never signed up for a subscription service and wanted to be refunded the $62 charged to Paypal. As an aside, i did not consent to Herbies saving my credit cars information on their website either. The customer service representative apologized and stated that the $62 was refunded and that they subscription service was cancelled. Now, three days later i receive ab email informing me that the shipment has already been shipped and that i am being charged for the service i did not sign up for. I went to the Herbies site, there is an option to cancel the subscription however selecting that box does nothing. I finally figured out you must first listen to a propaganda video ans then at the end in tiny transparent type you can select cancel. And then, you must go through a series of questions answering that you are sure you wish to cancel. I wanted to verify the cancellation actually took place but was not able to find a way to do so. This is so frustrating and must be illegal. Companies cannot dupe a customer signing up for a subscription service without telling them and then make it impossible to cancel. I will never adjust this review and will never order from this sham business again.
Response from HerbiesOct 12, 2026
Hi Mrs. Kristina Chinn,
Thank you for reaching out. I sincerely apologise for the frustration and confusion caused by the reversal of your refund. I completely understand how upsetting this situation must be, especially after you were previously assured that your refund had been processed.
I also understand your concerns regarding the subscription cancellation process, and I'm truly sorry that your experience with us has left you feeling misled.
We do our best to communicate the subscription terms throughout our website and during checkout, but we recognise that this information may not always be as clear as it should be. We take your feedback seriously, and I sincerely apologise that we have fallen short of your expectations.
After reviewing your account, I can confirm that your subscription has been cancelled, so you will not receive any future automatic orders or subscription charges.
Regarding your most recent order, we have processed a full refund of $62. We have also sent you a separate message regarding the refund for your reference. Please allow some time for the funds to appear in your account, depending on your bank or card provider's processing time.
I sincerely apologise again for the inconvenience this situation has caused. We appreciate you bringing your concerns to our attention and hope this resolution helps restore your confidence in our customer service.
Kind regards,
Customer Support Team
Herbies
CH
Claire H.
The team at Herbies are lovely and…
The team at Herbies are lovely and always really helpful and friendly. They helped me when I needed to temporarily stop my subscription and then helped me set it up again. No hassle, no questions asked to why, just helpful.
MM
Mr/Mrs H.
I put a order in the realised I had…
I put a order in the realised I had made a mistake. I emailed 10 minutes after putting the order in to cancel my order .the next day they emailed me it's been shipped and they would give 20% of my next order.iv emailed them 5 times and still couldn't cancel my order.i dont understand why not .poor customer service. If I could I would give this company a negative 5.to the feed back that they put under this review... i did give you my order number and you did have time to cancel.
Response from HerbiesOct 8, 2026
Hi Mr/Mrs Heath,
Thank you for sharing your feedback, and I’m sincerely sorry for the frustration and disappointment you’ve experienced. I completely understand how upsetting it must have been to request a cancellation shortly after placing your order and still feel that your concerns weren’t properly addressed.
At the moment, we’re unfortunately unable to locate your customer details based on the information provided in your review, so we’re unable to look into the specific circumstances of your order just yet.
If you could kindly email us at [email protected] and mention Maria in your message, I would be more than happy to personally review your case. I’ll carefully look into your order, subscription, and previous communications and do my very best to assist you with a fair resolution.
We sincerely apologise for the frustration and inconvenience you’ve experienced. We truly appreciate you bringing this to our attention, and we would really value the opportunity to look into this properly and assist you further.
Kind regards,
Customer Support Team
SD
Stephen D.
Deceptive and terrible
Deceptive and terrible
Response from HerbiesOct 8, 2026
Hi Stephen,
I sincerely apologise for the frustration and stress this experience has caused you. I completely understand your concerns, and I’m sorry the subscription and cancellation process were not clear enough.
I’ve made sure that your subscription is now fully cancelled, so you will not receive any further automatic orders or charges.
Although your most recent order is already in transit, I’ve arranged a full refund for it. We have also sent you a separate message with the refund details. Please allow 5–7 business days for the refund to reflect in your account, depending on your bank’s processing time. There is no need to return the order.
I’m truly sorry again for the inconvenience and appreciate your patience and understanding.
Kind regards,
Herbies Team
SM
S.MS
I didn't subscribe but that hasn't stopped them taking my money
UPDATED: Herbies have cancelled the subscription I never set up and refunded the money taken. It seems their systems change a Googlemail.com.email to Gmail com hence not being able to access my account and why they couldn't find me either. I assume has the email as a unique identifier but I have never used gmail.com at the end of my email so would have never attempted a log in with it!
They were quick to respond following my review and thank you for resolving the situation.
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I have had money taken from my account and and order sent but I didn't subscribe. When I attempt to log in to cancel whatever you have set up both my email and the order number are not connected to a subscription.
Initial response was quick but passed on somewhere else and they have now shipped the order I didn't request!
Not impressed at all.
Response from HerbiesOct 8, 2026
Hi Sian,
I sincerely apologise for the frustration and inconvenience this situation has caused you. I completely understand your concern regarding the unexpected charge and order.
I can confirm that your subscription has been fully cancelled, so you will not receive any further automatic orders or charges.
We have also arranged a full refund for your most recent order. We’ve sent you a separate message with the refund details and information regarding the processing time. Please check your inbox, including your spam or junk folder if needed.
There is no need to return the order, and there’s nothing further you need to do on your end.
We sincerely apologise again for the experience and appreciate your patience and understanding.
Kind regards,
Herbies Team
CM
Ciara M.
Unable to cancel subscription
I cancelled my order in august and got confirmation it was cancelled and I would not receive any further orders and no further expense. Since then I have been charged for further orders and been sent more unwanted orders. Cancellation seems virtually impossible. Avoid.
I have since received a message to my private email to say that the problem was a glitch in the system but I can’t be refunded despite confirming the account was closed. The response on trust pilot means nothing.
Response from HerbiesOct 6, 2026
Hi Ciara,
First and foremost, please accept our sincere apologies for the frustration and inconvenience this situation has caused you. We completely understand your concerns and truly appreciate your patience.
The issue occurred during our transition to a new subscription portal, which unfortunately caused some confusion with the cancellation status. We understand that you had already received a cancellation confirmation, and we’re very sorry for the inconvenience this caused.
I can confirm that your subscription has now been fully cancelled, so you will not receive any further automatic orders or charges.
We have also sent you a separate message regarding the full refund for your most recent order. Kindly check your email when you have a moment and reply to that message so we can proceed accordingly.
Thank you again for your understanding. We truly appreciate the opportunity to put this right for you.
Kind regards,
Herbies Team
