HerbiesReviews of herbies.co

Response from HerbiesOct 19, 2026

Hi Jeremy, Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration regarding the strong chemical smell, the cost of returning the products to Poland, and the additional customs charges. We understand how disappointing this must be, especially when you have concerns about the product's quality. We sincerely apologise for the inconvenience and frustration this situation has caused. We take product quality concerns seriously and would appreciate the opportunity to review your case personally to better understand what happened and explore a fair resolution. At the moment, we're unfortunately unable to locate your customer details based on the information provided in your review, so we're unable to investigate the specific circumstances of your order just yet. Could you please email us at [email protected] and mention Maria in your message? I would be more than happy to personally review your case, including your order details, previous communications, and return concerns, and do my very best to assist you with a fair resolution. We genuinely appreciate you bringing this matter to our attention, and we're sorry that your experience has fallen short of your expectations. We would really value the opportunity to look into this properly and work towards a suitable solution. Kind regards, Herbies Team

Response from HerbiesOct 14, 2026

Hi, We sincerely apologise for the frustration and inconvenience you have experienced while trying to cancel your subscription. We understand how upsetting it must have been to go through repeated messages without getting the resolution you were looking for, and we're sorry that the process left you feeling this way. We only wanted to ensure that we were communicating with the correct customer so we could review your account and address your concerns appropriately. We apologise if our request for clarification gave you the impression that we did not recognise your situation. After checking your account, I can confirm that your subscription has now been fully cancelled. You will not receive any further automatic orders or subscription charges from us. We appreciate you taking the time to share your feedback, and we're sorry that your experience fell short of your expectations. We understand your concerns regarding the cancellation process and sincerely regret the inconvenience caused. Kind regards, Herbies Team