HemperThe Hemper Box is the premium monthly subscription box for smoking essentials. Limited edition smoking accessories and celebrity curated lifestyle brand. $39.99 for $100+ Value
Hemper (hemper.co) has 476 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Dan B.
Customer service was unresponsive and sent me a survey before giving me a response. Ive been waiting several weeks and reached out over a week ago to see if there was an issue with one of the items or the order as a whole. Completely left in the dark on an order over $400
Overdue
I Bought an item on the 23rd of October and now it is the 6 of December, where is it!! I’ve emailed them multiple times on their website or email, I’ve even asked if they have the parcel in-stock and I also wanted the tracking number!! What’s is actually going on hemper?? You tell me it’ll be shipped in 3-5 business days on October the 27th saying it’s in the warehouse and waiting to be successfully packed and fulfilled and than November the 12th they replied back saying it’ll be shipped Monday!! All want is an update where about, tracking number and a response back if you have it in-stock.
Harry M.
Recently got an email from Hemper saying “Your order …. Has been confirmed” which I thought was odd as I haven’t ordered anything so I clicked on it expecting it to be a scam email from a random address but no it was just from the actual Hemper address and was just to show me what offers they currently have. Whoever decided this was a good idea to market your products should not have a job in marketing as all this has done is push me to never use this company as they clearly lack morals and common sense
Rhys
ZERO stars. I am a UK customer, ordered an item and they do not show you the shipping fee until after you have already paid. I tried to cancel my order minutes after and have been ignored several times. Disgusting. Do not use this company, they are thieves.
Jolie
Customer service is practically non existent. Still have not received my order. Horrible experience. Do not trust you guys at all.
Korinda
They gave me good information and in a timely manner. Very nice.
Beth “PoohTat” Neece K.
My package was sent out quickly after this response, thank you!
NG
This entire business is a scam. They send a blank template back regurgitating the information from your order confirmation and simply change the name of who sent it. It has been over two months since I placed my order and it still has not shipped. I hope the BBB shuts this garbage down.
