HemperReviews of hemper.co

Ran out of supply and said nothing until I had to email multiple times to find out what was happening

I was confused by her message.. i ordered a bong - it was shipped and arrived completely smashed without proper packaging.. she said she would replace but if it is broken again i need to order some insurance to guarantee you will cover replacement of broken things…

This company is impossible to get a hold of. So basically you're just kind of giving them money and they will provide you products but in their time frame and will provide you no customer service.

When I sent my initial email, I gave every detail needed to fix the issue. I gave the order number, exactly what product wasn't working...explicit info. However, the response I received clearly showed no one read the actual information I so purposefully included to make this process easier. I was asked to send a picture of the broken glass...but it was not a glass issue. I then explained (again) the vape wouldn't work and I was unsure how a video would help. I was asked to send a video again. I did but explained it made me uncomfortable having a video of me trying to vape because I work in the school system. But also...sending a video to a total stranger is weird and there was no way to not include my face due to the product I was having an issue with. My husband, who works in marketing, also thought it was very odd. I like the website and products but am just kind of thrown off by my customer help experience. I've even told my friends about the site but now...I don't know. Just left a bad taste in my mouth.

I I as told I ordered 2 February boxes yet I didn’t. I’ve been a customer for years now and always look forward to receiving my boxes. I have a glass curio cabinet where I display them. Not having one really upsets me.

I’ve had issues with this company before where I bought something that didn’t work immediately. I put that aside bc I loved the pipe style vape battery so much. It lasts longer than any vape battery so I ordered two more. Received a tampered package (not hempers fault) but it took them over a month to finally send me a replacement. When I got the replacements they weren’t the style I recall ordering and also the battery doesn’t work with most of the cartridges I try. Not spending any more money here. Go elsewhere.

I don't know why this company don't give me my order. Everything else was Was good. Everything else was good. But I didn't get my lead and they don't seem to care. A I paid for it. I should be able to get my weed.

I was not contacted when my address was ‘flagged’ and not shipped, when I reached out I was asked to confirm my address, my response confirming my address and questioning why my room number was written twice was not responded to, instead I was asked to fill out this form—-I will not buy from hemper again nor recommend