HemperReviews of hemper.co

Company horrible unwilling help when products are stolen even when you have Warranty on products dont buy im disabled Iraq Combat Veteran treated less than human

Not at all the experience that I expected from (“hemper”) 👎 ; I was not notified until weeks after my purchase and receiving part of the order and then having to reach out; Then being told that the items I ordered were out of stock. I do see in the shipping and or ordering info shortage of stock or these things may be likely, though by now a customer may/would have expectancy this problem at hand may be solved or update would be timely & or convenient. ~@hemper you guys need an auto update system online when things go out of stock 💯👍 ; With-in order packing the customer should have been notified that part of the order was not going to arrive / the error. And a refund or alternate option be made. AGAIN.! Not what I was expecting.

I've tried emailing their customer service multiple times since last week. The online chat they have doesn't work since no one responds. I received my monthly May box with piece broken and was hoping to exchange it. They also changed when they mail out the monthly boxes and now its around the 15th instead of the beginning of the month. I also still haven't received any shipping information regarding Junes monthly order still.

Have been trying to contact the claims department since June 5, 2026 and have yet to receive any response. I purchased the plus protect shipping thing to guarantee my package, and one product came broken out of the box, I have not used it and contacted immediately and they just ignore you. Have followed up several times through email, and no response yet. I would like my product replaced, this is exactly why I order the extra shipping protection in the first place! Terrible customer service!

I am writing to express my strong dissatisfaction with the handling of my recent order, #[Tu número de pedido], placed on May 30th. I purchased a glass piece specifically for an upcoming event, ensuring I placed the order well in advance to account for standard shipping times. However, my package was only dispatched today, June 9th. According to the tracking information, the estimated delivery date is between June 14th and 16th. This delay is entirely due to the company's negligence in processing and shipping my order in a timely manner. Because of this, I will not receive the product in time for my event, which was the sole reason for my purchase. I am very disappointed with this level of service. I would appreciate it if you could look into why this order took over a week to be processed and let me know how you intend to rectify this situation, as the product no longer serves the purpose for which it was intended.

I ordered a Street Alley cat bong on the 8th of December and it’s still not here on top of that they gave me a tracking number but it does not work anywhere I try it. Iv reached out a handful of times and nothing at this point I just want my money to buy this Christmas gift that is late in a store or an actual legit company. Because this is unacceptable and ridiculous. you would think they would have better communication between company and customer seeing as this was almost $200

Horrible customer service . Product arrived broken. Will not doing business with them again

I Made And Order And Aparrently They Lost It, I Haven’t Recive Any Tracking number o Resposnse About it.