HemperReviews of hemper.co

I have been ordering all of my glass from Hemper since September of 2017. This is the first time I've had a bad experience. I placed my order on 05/02 and it was not shipped until 05/12 due to my order not being put in a shipping batch. However I was never contacted about this until I reached out to find out what was going on. I tried emailing but never received a response, when I tried to do a chat it took almost an hour before I finally got a response. This was supposed to be a present for mother's Day and wasn't sent to me until the day after. Leaving my mother with nothing to open for mother's Day, because this was all I could afford to get her and all she wanted. Very disappointed in this customer service. Though when I was finally connected to representative through the chat she was very helpful! Might have to reconsider who I get my glass through...

Edited with update: after reading some of the other reviews, it seems like the system glitch with orders not being moved through the system happens fairly regularly, so just be aware and send follow up emails to their support team if it’s been several business days with no status emails, and they’ll get the order moved through for you. I’m upgrading my review from a 2 to a 3 because once my sister finally received her package, she was overjoyed and so happy with all the extra things that were included in the package (extra holiday giveaways like pipes, ashtrays, cleaning supplies and even MORE bongs) and not to mention, the bong she asked for in the first place. Nothing was broken either, which is impressive considering all the extra glass that was in the box with it. I want to thank Sandi for her help, it seems like she’s the only one holding down customer support which is certainly not an easy job. So thank you, Sandi! ——————————————————— This isn’t so much on Sandi, but more on my experience with Hemper as a whole. As far as I know, my order still hasn’t shipped. I ordered it on 1/9, it is now 1/23. I haven’t received an email with a tracking number, and the tracking tool says it has been “ordered”. I reached out to the Hemper support email (help) on 1/21 asking why it’s been so long, and Sandi let me know there was some kind of system glitch that kept my order from moving through it. She said she manually moved my order to the “urgent shipping batch”, and said I would get an email when it ships with the tracking number. She also offered me $20 store credit or a 20% discount, which I was thankful for and chose the latter. I let almost a whole day go by before I reached back out to ask if my item had shipped yet (since it was moved to the URGENT shipping batch), or if there was another glitch in the system. Sandi replied again and said urgent shipping batches take 24-48 hours to ship, and that the warehouse was still working through other urgent orders, which had me wondering why there are so many urgent orders. It’s now been over 48 hours since it was moved to the urgent batch and it still hasn’t shipped!! I’m sorry but it’s just really frustrating to wait this long for something to ship when a 5-7 business day window is what’s to be expected because it says so on your website. The item isn’t even for me, it’s a birthday gift for my sister that she specifically asked for. I knew it was going to be a little late for her birthday, but not THIS late. It was over a week ago. I know you’re a smaller company and things happen but there’s some major flaws in this shipping process that I think need to be worked out.

I originally ordered the wooden design for the pipe battery but had to reach out to the company after not hearing anything for 2+weeks. When I reached out they informed me that the design I wanted was out of stock and to choose a different style. I responded to the email immediately and didn’t hear anything for 2 days. Luckily they got my problem resolved and the pipe battery is in its way after ordering it November 18th and it’s now December 6th. Not the best experience but they were kind enough to waive the fee for my troubles. We’ll see how well the battery works and see if I shop at this company again.

after trying to buy products off the online store and being rejected because of my phone number. customer service responded. took a few days with alot of frustration. and after much back and forth. i am still NOT satisfied.

whenever i received the theme box, the banger was broken off the buvket and i did not receive the theme sticker

I didn’t like the fact that I ordered one item and a totally different item was sent. And this isn’t the first time it has happened. I ordered the same item the previous month Jun 2023 and I was told it wasn’t what I ordered. I’m considering not to order from Hemper again because nothing could be done no discount

I am a medical marijuana card holder since 2010. I'm in a drug and alcohol program due to CPS and cannot use THC for my medical condition. I did a ton of research for CBD products without THC and found this website. I ordered a CBD cart I will keep you updated on wether there is or isn't THC in this product with the random drug testing I do weekly. I will be open and honest with the results from the testing and my personal experience with the product

My purchase hasnt been shipped after 5 days