HemperReviews of hemper.co

Shameful... I bought a mini rig; which there was no problem with it other than I wanted to return it. I asked for a return shipping label multiple times before eventually writing the company telling them I was displeased with the lack of response.... understanding that the holidays were in full swing; customer service should have come first. I have been a faithful Hemper customer; until recently.

I normally don’t post reviews, because honestly no company has really made me mad enough to the point of actually wanting to warn people, however, I have ordered with hemper a few times, and the first 2 times, it was ok and I didn’t really have any issues but I guess that’s because I never had a need to contact customer service which is basically NONEXISTENT. On January 2nd I placed an order for the regular wish box for this month. It charged my card, but never sent me the confirmation email to tell me my order had been placed. I figured it was just a glitch however it didn’t show up in the route app as one of my packages either, this order was 80$. And when I go to the hemper site and log into my account it shows the charge and the order but says error next to shipping and I still have not recieved tracking info or any kind of confirmation for this order. I have tried emailing, chat on the site, their Facebook, and their instagram and have recieved ABSOLUTELY NO RESPONSE WHATSOEVER. Bottom line is that if you think something has gone wrong, don’t bother messaging them, you’re going to have to go through your bank like I’m about to have to if I don’t get a response or an update soon.

My issue has never been resolved, order3929244, if you check your original pack slip shows only the vape cartridge was sent and not the gummies, and they were never sent in a different shipment. And with this being my third attempt to contact your company on this matter I do not want shipment now I just want a refund for the product at this point. So I am not happy with my experience with your service company, so if you want a good review I will wait for your response before I put a review on trustpilot that will be seen by the public. Thanks

I emailed asking a question regarding military/Veteran discounts and and they responded quickly. I love these guys.

Because Tiffany got back to me in a very timely manner and was extremely polite and professional

I accidentally made a order twice and she got back to me very quickly

All your bongs are very cheaply made. The last one I got sent to my house it wasn’t even made correctly. Then I got an attitude about wanting a new one for free. It was nothing wrong with the shipping but the actually glass manufacturer. The bong has a hole in the stem that causes the bong to leak and not hit correctly as smoke travels outside of the bong. This is my 5th bong from you and I’m always dissatisfied. I got the jelly bong OG which was a regular sized bong for y’all but when it broke and I ordered a new one I was sent a completed differently made bong. Which was tiny and didn’t work as well. This was because the big one had issues with shipment. Which you should all work on as well. You can’t wrap a glass piece in a little piece of foam and expect nothing to break, bubble wrap should be the BARE minimum for your company. Everything in your boxes move around that would help vastly and prolly help with your overall outcome of shipping. I love the idea of your company but the bong keep increasing in price drastically. And the bongs keep getting smaller and smaller and more cheaply made. You should at least check your products before sending them out and giving the buyer a hassle for it.

EDIT **So I received my package, (delivery updates were not accurate) the main piece was shattered, neck broken and globe in pieces :((.** I hate hemper. I’ve never hated the way a company was put together as much as this place. Horrible customer service, horrible ways to contact customer service (especially when paying for stuff above $100 like come on). I got ripped of and falsely advertised with a product and was reassured that I won’t be getting anything for free or my order refunded until I refuse the package, which doesn’t help when that was a Christmas present for $165 and now I’m out $165 until I refuse the package that won’t get here until probably January, just like the last time I first ordered with you guys. Unreal. I really wanted a trust worthy place to get cool glass and man this place just let me down so bad.