HemperReviews of hemper.co

Nov 30. 2020 Update: Looks like helper sent out a generic message to every bad review on trust pilot. Do they not realize we can see all their replies to other reviewers?? Would have thought the response was pretty good had I not seen all the EXACT SAME ONES. Now I am certain that this is a HORRIBLE COMPANY. Absolutely don’t do business here. I ended up getting my purchase after months of waiting. It was cheap glass and shattered after I tapped a drinking glass into it. The freebies They included are fine. Typical $1 crap you’d find by the register at your local head shop. (Bags, wipes, ashtray) Everything is branded with Hemper, which kinda cheapens it IMO. Especially since they’re now known as a brand with bad quality, $h*t customer service, and overpriced junk. Do yourself a favor and stick to the big players-better yet, support small businesses and shop on Etsy to get handmade goods and talk to real people. Might cost a little bit more, but I’d spend the extra $ to not have to email and chat with a company for weeks... Update: I have reported my experience to the FTC I suggest everyone do the same so they open a case against hemper and get our $ back. ftccomplaintassistant.gov I really wish I could give them a better rating as the website looks good, but I've been DUPED. Ordered mid-April, didn't hear anything for a few days and I thought..ok, well it's 420 soon so I'm sure they're busy. a week goes by, still nothing. I hit them up on chat, no response, email a day later, nothing. Waited SO LONG. Finally, May rolls around and their website has a popup that now says things are delayed because of Covid. How is this legal?? If I walked into a headshop, picked something out, PAID FOR IT, and then they just held onto it I would call the cops. How hard would it be to just send an email blast to everyone that ordered and say "hey, sorry we're so backed up-we care about your order, you can expect it within x days or request a refund here"

I ordered on April 15th 2020, have yet to receive a confirm of shipiing, order say unfulfilled. Credit card has been charged. Disputing the charge on my CC. Company is garbage. No costumer service at all It's now May 14th and I have yet to get any response from Hemper. I spoke to my CC and they will reverse the charge at anytime. I am waiting to see if Hemper responds. Maybe they are out of business, maybe they are backlogged, i don't know

I ordered on April 15th and it’s coming into May now. No one has answered my emails, tickets, chats, etc. The phone number they give sends you to another number that says it’s unavailable and to leave a ticket and they’d get back to you. My “tracking number” says it still hasn’t even been picked yet. I’ve been charged for it and they still haven’t refunded me. I could’ve just gone to a smoke shop instead.

I ordered from Hemper and made sure to look at time frame of delivery before I ordered as it was a gift. It has now been 11+ days and have not even received tracking. I understand that with the Covid-19 right now, things will take a little longer but to not even have shipped yet and not to get an answer from support on where my order is... is bad business. I will change this review based on what I recieved, if I receive as well as how long overall it took UPDATE May 28th :I ended up receiving my order after numerous emails to support with zero responses. I got it approximately 6 weeks after I ordered. What made is worse was no contact from the retailer. I’ll stick with 420GOODYBOX. UPDATE: Another order I made only becasue I needed something they offered that other shops were sold out of. I made the order on October 17th, I received no update and no order so finally on November 9th, I emailed them to ask what was going on with my order. They took my money immediately so this was crazy long to wait for a monthly box. It was a Halloween issued box and given that it was now November, I no longer had need for a Halloween box. I said I wanted a refund as I no longer needed a Halloween box as Halloween was over. I also said I wanted to do no more business with Hemper as this was second order they messed up our of 2 orders with month long shipping times on both & to cancel any subscription I had. They replied that refunds could not be done due to policy and that I Could get a store credit instead of I preferred providing that They had not created a shipping label yet. Not even 5 minutes later after I get the enail, I get another enail stating that a shipping label was created. Come on, I don’t hear from them for nearly a month, and then I email asking where my order is and get a response about products being on order due to COVID and then all the sudden, a label is created after I request a refund??? Bulls... now this label wasn’t even used for nearly another week and I didn’t receive for 2 weeks. a day or two after the email I received front them regarding not being able to get a refund and to cancel any subscriptions, they charge my card again. Unbelievable! Hemper is the most unreliable service I have ever dealt with. I immediately contacted them to cancel the subscription AGAIN and their I wanted a store credit issued . I received the store credit this time. I went to use it and the code would not work. I had to contact them again, they had to take my order thru email and then they have the nerve to email me back looking for the $4.50 to ship it. This is the worst customer service out there. STAY AWAY FROM HEMPER! You will be sorry if you don’t. Reply to Hemper: the order I had to make thru email because did the credit not going thru and because I wasn’t able to get my money back was ordered over a week ago and still has not shipped. I am not surprised one but as past experiences have proven how Hemper works. The only reason I ordered was to use the credit from not being able to get a refund from when I was charged after I cancelled. So I was stuck with it. Patrick responded to me after I messaged regarding the nerve to charge me shipping saying he is doing as policy dictates. I have all emails and reply’s if needed. A label was made days ago but it hasn’t moved or updated.