HemperReviews of hemper.co

Received a broken piece, immediately made a claim using the link provided, they didn't respond until 4 weeks later when they said it was too late to return or refund.

I purchase a box last summer. The items arrived damaged and I contacted their support. After sending them about a dozen picture of the broken item, the nearly refused to send me a fixed piece. It took about 2 months (with the extra route protection) for them to finally send me a replacement. Then I mistakenly ordered another box. It's been over 5+ weeks since I paid and I still don't have the box. They claim it was shipped and the postal carrier lost it and to check with them, but refuse to send me the tracking to make sure they're not lying. The tracking was not on their site or the route protection that I paid extra for. After 3 weeks of my constantly asking for updates, I finally got a real answer. The box wasn't even shipped. They just lied thru their teeth (like I knew they were) and when they said everything was shipped. They shipping label was created a whole month after my order. It's been over a week since the label was created and the box still hasn't left their warehouse. I've been asking for a refund for the past 3 weeks and they refuse to give me back my money and they refuse to send me the items I paid for. I would never recommend this company to anyone. They're liars and thieves.

I ordered from Hemper on January 6th. They printed a shipping label on January 10th. It is February 5th and still no delivery. Still "shipping label printed - awaiting delivery to USPS facility." I've emailed multiple times and only receive form-replies. What is the deal, Hemper? My next communications are to my credit card and the Better Business Bureau. Good day.

I had a question about packaging and I got a very timely response. Good company! Also, loved the box of goodies, quality products. 👌

It took a while but this wish box is sik...

The email I received did not address my issue at all I still don't know why it's the end of January, and I don't have the shipping information for my monthly subscription

I still have not received my order even after being told it was in a rush status. Also the tracker does not even it show it being shipped. This is probably about the 8th email and or message I have sent to this company and still nothing is resolved.

I got a ATOMIC9 VAPORIZER for a Christmas gift I didn’t order it had it about a month Maybe and it broke tried emailing you guys for some time about after a long time of hearing nothing for you guys at all this is what I got as a reply Unfortunately, as per our replacement policy. Route Shipping Insurance is required for all replacement claims and the claim has to be issued within 48 hours of delivery. With adding Route Shipping Insurance to your cart, your order will be protected against loss, theft, and damages. However, route shipping insurance DOES NOT COVER; 1. Using the product for a few days and then accidentally damaging or breaking the product. 2. The order being shipped to an incorrect address. 3. Receiving an incorrect item or missing items. OR 4. Receiving a defective product. We apologize for the inconvenience. Just 😡