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Had issues with multiple orders but issues resolved
Original review: *Had issues with multiple orders, one shipped incredibly late and a box came with almost everything missing except the rig. Not to mention I had to wait two weeks for the order to even ship. They ended up resolving it but it’s disappointing and a hassle to wait EVEN LONGER after already waiting. Stop sending email ads that say “ready to ship now” when clearly nothing you guys sell is ready to ship. Another order I placed in march never shipped after 16 days and I was able to get them to cancel it finally yesterday. my April box came out with a defective reject rig with faded paint and dirt stuck in the paint and I’m just waiting now for them to replace that, they finally replied and offered to help after I had posted photos to social media. They said they would replace it but haven’t received any type of email or confirmation. Unfortunately after my prepaid subscription ends I will not order direct from them again even though their products are cool. Edit: they informed me that the replacement rig will ship sometime this week, will edit and update my review once it’s been received.* 4/25 EDIT I received a replacement popcorn rig today, although I didn’t get an email or tracking number, it came with perfect paint. The perc is a little goofy but it works fine and am much happier with this compared to the original one I had received. So it was received quickly however I wish I had received the email or tracking number so I didn’t keep bothering hemper about it. I will give u guys another chance soon, just need to chill for a bit because it has been a few order issues, thank you for helping me out though I appreciate it a lot. If I can give constructive advice I’d say Hemper employees need to communicate better with each other to avoid confusion with service requests from customers and also to update customer better via email, I receive plenty of promo emails from hemper but sadly didn’t receive a single email from hemper about the whole replacement process or any updates which kept me confused and in the dark. :( Then another lovely human helped me out on Instagram when I was asking about the replacement explaining I hadn’t gotten any updates, but I think there were also miscommunications since the other person who helped me prior didn’t send me any type of email confirmation or updates through dm when replacing the rig. I hope in the future to have a better experience. Thanks again for the help, I love your products and hope to purchase more in the future.