HemperReviews of hemper.co

I found Sienna to be very helpful making sure I received a new disposable after receiving an empty one. Easy to talk to and reached in contact with the venders and promised my re-shipment of my product within minutes. -Candise Schmitz

This company is so shady. Expect to keep being charged for orders you didn’t place, no customer service team to speak with and no refunds. This is so fraudulent. They need to be shut down.

Jamine was on top of her game. I did have to send a video of the vape battery not working and I am really video shy so that really bothered me but I understand. I would have rather sent it back to you so you could figure out why it wasn't heating up. You should put a video out there using the Hemper vape battery. I have another one on the way and Jazmine was able to get the purple marble one sent, yay!!! I would like to know why the one I got isn't working.

Bruh this place is amazing man, I broke my bong and immediately they sent me a new replacement, they are so kind and fast to reply definitely always buying from here for my smoke supplies :)

Did what was required and best they could for what I asked in customer service .

Sienna was friendly, prompt, and helpful. She made something salvageable from part of a rough day.

Reaching out to ensure that my address was correct and the prompt service. I will recommend to others.

I ordered a product exactly 31 days ago that has not shipped. After 9 days of no updates, I emailed the company and they said that my order had not been placed into a shipping batch and I was told that they “placed your order in our urgent shipping batch”. 4 days later with no shipping confirmation they replied that their warehouse was backed up due to the holidays. I figured that did not matter since I was in an urgent shipping batch. After receiving no further updates, now 25 days after I ordered (and payed) for my product, I emailed them again. Now they told me my order was delayed due to a 14 inventory that they do annually. I was confused as to how this affected me as 15 days before they assured me that I was being put in an urgent shipping batch. After all of this they offered me $5 credit, which I declined because any money I spend with them seems to disappear due to various reasons. I am starting to assume that this store is fake and they don’t actually sell anything, trying to get free money. I am probably going to be contacting the BBB and a few others to see if I can get all of this resolved as their support does not seem to help.