SuperReviews of hellosuper.com

As a first time homeowner I was scared of unforeseen repair bills so super made sense. That was until I had to claim through them. Every single claim was denied using bogus reasons. And they charge you every time to claim and every time you challenge them on the outcome. For example: My cooker broke, I paid $75 for someone to come take a look (all they did was come in and take a photo), then 2 weeks later Super told me that there is no evidence it broke on its own and went as far as to say I'm at fault for the breakdown. I challenged that and I had to pay $75 again for the same routine. Second time they told me there was a manufacturer defect that they wouldn't cover. Then they told me it would be $600 out of pocket to repair. I called the manufacturer and they said they would do it for $200. It's a scam, stay away.

It has been over two weeks we have been without a fridge. I contacted the home warranty company immediately upon noticing there was a problem. Their contracted appliance company came out four times to troubleshoot and work on it. They showed me themselves that the GE part is no longer available and we agreed that my 20+ year old refrigerator needs replacement. As it’s been warm now for over two weeks, still constantly leaking water despite cleaning, it rusted in the ceiling and has obvious large mold growing inside in multiple areas. Hello Super refuses to pay out our claim and instead decided to continue to try to order more parts on their own. I emailed them photos of the mounting problems, letting them know we have school-age kids and need a fridge, and in response they called me on the phone and told me to clean it. We are now waiting on some additional part they dug up from a mystery source and we don’t even know if that would fix the problem or if it’s a new and/or authentic part. This is a very disappointing experience. I have been their customer since 2020. Choose another company. This one is not reasonable and doesn’t care about their customers.

Do not use them. They send out unqualified people who don't even attempt to work on it. You will still be charged

The worst warranty company I have ever had. It is easy to open a claim and they are really fast charging for the first appointment, but that is all they do, trying to get a report about the claim takes weeks and many phone calls from you asking for it. Many times they told me they were going to call me back and they never did. I have opened two claims and both have been denied.

Very incompetent agents. Do not use this company. They do not cover items that are clearly listed as covered items on the policy. Even if you point the policy language from the contract, theyll come up with the dumbest excuse to deny your claim. If you have issues with this company, make sure you file a complaint with the states department of insurance department & look into filling a chargeback with your bank if they dont fix the issue.

This company looks for any way to get out of paying. Their rep told me that Super did not have a plumber to stop the tub from leaking in my basement, and that I should get my own plumber, have it fixed, and sent Super the bill. I did this. Super won't pay because I didn't get it approved before the repairs were completed even though the repairs are CLEARLY covered in my policy. Also, I followed THEIR rep's instructions exactly. SCAM SCAM SCAM!!! Do NOT use this company!!

SUPER HOME WARRANTY IS A SHAM! WE HAVE A SIMPLE WATER HEATER REPLACEMENT CONFIRMED BY THEM AND THEIR CONTRACTOR 4 DAYS AGO AND NO WORK ORDER FORTHCOMING. 4-5 PHONE CALLS EACH DAY AND WE SPEAK WITH A DIFFERENT LIAR EACH TIME SAYING THEY ARE WORKING ON IT. THEY HAVE NO CUSTOMER SERVICE NOR INTEREST IN SOLVING THE PROBLEM BECAUSE THEY DONT WANT TO PAY FOR YOUR REPAIR

Beware of this company. We bought our house a year ago. We purchased the super lux plan. Our issue is nearly identical to the last review and a few others. Please read the other reviews before buying. The five star reviews must be from employees or corporate reps of some kind. This was supposed to be a comprehensive plan.We have had numerous issues with this company. The most recent is our AC unit going out. They have sent out Toro HVAC multiple times since June to service AC units due to not blowing cold air. This time, the recommended repair was nearly $3900. Of course, it was denied. Their reason was conveniently poor maintenace. In their notes for the prior visits, it said the units were clean and well maintained. Now, they are saying the unit is unit and they excludes coverage. They were just out to our home 3 weeks prior and no issues with the unit being dirty. We have had the units professionally cleaned and serviced this summer. I'm not sure how often they expect you to have a unit professionally cleaned. It had only been a couple months since getting them professionally cleaned and serviced. What a scam! It's interesting because the last review appears to be an identical situation.