SuperReviews of hellosuper.com

Super is really great!

Super is a great home warranty company. I like them because of their home subscription. It just adds another level of support to take care of my home. I love Missi. She’s my go to Girl. Any questions I have she’s always quick to help. Great company.

Good service, good communication, had to go through some waiting on parts, but the end result made it worth it. Thank you.

Super has always been amazing for us. We have never had an issue in getting the process done. Missi always made sure that everything was being done right and in a timely manner

(First one took me to Google sign in, not sure this worked) Super is a really good company. I have never had issues. Missi is my go to, Gal!

Again, if I can give a negative star, I will give 9 negative stars. I never see a company like Super Home Warranty and its hiring service company ServiceBasix LLC to be so unprofessional and absurd in my whole life. Twice they failed to fulfill their contractual obligations with the same fake story--only the second one is worse than the first one. They sent me a scheduled appointment at 1:00pm-5:00pm on11/6/2023. I waited at home for the technician's visit during the appointed times. I called back 844-997-8737 at 3:30pm, and they confirmed the appointment again. No one ever visited. I call Super at 5:01pm again and was told that I had called ServiceBasix LLC to cancel the appointment. I told the agent that this was not true, and outrightly lie. Then, Super scheduled another appointment at 8:00am-12:00pm (noon) on 11/8/2023. I waited since 8:00am on 11/8/2023. By 10:51am, I grew concerns that this appointment is another fake one and called Super at 844-997-8737. First, I was told by the agent that the technician had visited and completed the job, and I told her that this was not true: no one ever visited, and I had waited for the whole morning. Then, after she alleged talked with the technician, the story changed back to the fake 11/6/2023 story: the homeowner had called to cancel the appointment. I told her again that this is outright lie; I never called to cancel the appointment; I have waited for the visit for the whole. She proposed a new scheduled appoint: 1:00pm-3:00pm on Monday, 11/13/2023. I had never know any company in the world to conduct itself as Super Home Warranty and ServiceBasix LLC did on 11/6/2023 and 1//8/2023. Twice failures to fulfill their contractual obligations and twice told the same fake story!!!!!!

The worst home warranty company that exists. There is never a live person you can talk too. Attempting to get anything done with this home warranty is beyond absurd. Horrible customer service. Response time also is more than 48 hours. They are quick to charge. They have a $50 administrative fee for cancelling subscription, which is unnecessary when they are not keeping their end of the bargain. Never again! I would never recommend this home warranty company to anyone. If you are looking for a home warranty please look elsewhere. AHS, Select, Choice any other home warranty except this one.

Scammers. They refuse to finish a job they started. Promise to call me back and don’t. Promise to schedule a service appointment and don’t. Buy your warranty anywhere else.