SuperReviews of hellosuper.com

If I can give them a zero star I will. I have four houses and bought the service with them for more than 4 years for each house. When it came to submit the claim for one of my house water heater, and AC, they said we have to pay out of our pocket and they only cover up to $200. Are you kidding me? take your business else where and stay away from this awful company. Their technician never show up on time and never give us a call if they can't make it, but the $75 deductible already charge as soon as you submit the claim. Go with CHOICE how warranty,, they are cheaper and deductible is only $65 per claim.

Today I have to say, it's a bummer. Not available on the weekend. Phone number they provide as emergency doesn't answer. We're at 111 degrees in Texas today and one of the 2 AC units doesn't work. I think I'll reconsider the renewal that just went through.

Very unhappy with service, I did not sign up with them, I was transferred from homeserv without any say. Worst experience ever.

Bought out other warranty companies and brags on social media how great they are. No regard for their tradesman, false promises, will not even return a call back. Not so Super after all.

I have been waiting since the beginning of JULY for any kind of response and received NOTHING! I have had the guys come out to look and service my machine, they have sent them a quote, and yet I have still received NOTHING! Quite honestly thinking they are waiting until my warranty runs out so they can say "oh sorry, its out we can't do anything" NOW my house is at 84 degrees and can't seem to cool It will be August tomorrow and yet they have done NOTHING to remedy a situation that should have already been fixed. I will be finding out how to make sure other people do NOT use Super Home Warranty - I already steered my mother away from them and she just closed on a house.

I wish I could go lower than 0 I wouldn’t purchase this coverage for an enemy. The Washer & Dryer contractor damaged my unit and then Super Denied my claims telling us we tampered with the unit. 1st tech $75 - (tech damaged the unit during inspection) - diagnosis: washer needs a new sensor (orders sensor) 2nd tech $75 - it’s not the sensor the motor is bad (orders new motor) 3rd tech $75 - it’s not the sensor or motor the clutch is bad (orders new clutch) 30 days later - $525 out of pocket & my Samsung washer purchased in 02/2021 still is not working. Per Super it’s going to be another 7 days before they can get someone out but the good news is they will not charge me any additional labor fees for repairs) 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 I absolutely HATE this company now.

2 years with Super, horrendous experience overall. They’ll find any loophole possible not to cover a claim. I specifically had a hot water heater claim where they sent 1 electrician and 3 plumbers out, over the course of 2 months while I had no hot water in the winter then determined that my claim was void because I tried to fix the water heater 1 month in by myself.

If I could give them 0, I would. Worst Company ever. My claim was handle after three phone calls, it took forever and a poor service. Technician did not do a report at first, after my 3rd call they send some else to check the microwave again, and guess what 3 weeks later stopped functioning again. I cancelled my policy. They got paid at front over $600 but when it came time that I need them, didn’t resolved my problem. I’m leaving without microwave. Find another Company for you House.