SuperReviews of hellosuper.com

My A/C unit has been out for so many days I can’t even count without resolution. I bought the plan with all the add-ons “it’s covered” and the specific upgrade HVAC plan coverage that is suppose to cover just about everything… well that is how it was sold to me and Super has refused to pay for anything and always comes up with bogus “maintenance” reasons not to cover it. These contracted technicians have to be getting a bonus for finding ways to not cover things. Absolutely do NOT use this company. This business is fraudulent. They told me a technician couldn’t repair my A/C bc of personal reasons so they would send a new service tech and then told me nvm it was denied & a system sent that message by mistake. Avoid at all cost.

Terrible company structure, awful customer service, horrible vendors they hire…this company is a scam. The positive reviews must certainly be from employees to boost the score. Don’t subscribe and if you have, get out now!

Have been extremely satisfied with the Super warranty that came with our house. The Super team has always been very responsive when we make a claim as well as with working through any service provider issues. I'm so glad we have a Super warranty to protect us with our new home.

Legitimately blown away by how valuable Super has been in just six months since moving into a new house. Wolf oven, three separate issues, three no-hassle fixes (yes, there was a delay of two weeks for a part, pretty standard these days.) Pest control, plumbing, refrigerator/ice maker.. all had issues, all fixed without issues. Very impressed and have recommended to anyone I know making a home purchase.

Always professional and helpful!

My realtor connected me with Super 4 years ago when I bought my home. I will continue to renew with them. Every experience I've had has been easy, smooth, and resolved quickly. Overall, great company to work with.

The one star is for the call center. The people you speak with when you first call are very polite and have great customer service. The actual process of getting something fixed is AWFUL. I had 2 HVAC companies (not through Super) come to my house and let me know the system was broken and they quoted me over $10k for a new one. I contacted Super because they were my home warranty at the time and the initial process is pretty easy and fast. You make a request for the service needed in the app, pick dates you’re available for a vendor to come over and then it’s scheduled. Because there were still heavy covid protocols, it took about a week for the contractor to come to my house for my broken HVAC in May 2021. The contractor told Super several times that I needed a new system. My dog and I spent the entire summer without A/C because Super went back and forth with the contractor asking for duplicate information. I had to call Super almost every day to get updates on what was happening because they would say, “you’ll receive a call on X day” and of course that never happened. The contractor, who came to my house several times, felt bad for me and brought his supervisor to my home where they ended up cleaning the system as best they could to get me some cool air, while they kept telling Super I needed a brand new system. I completely understood that parts and materials were on back order and delayed. I was willing to wait and just continue buying fans to make it bearable in my unit. Super never even offered to put a portable A/C unit in my home to help with the temperature (& the cost of my electricity bills!). By the time October rolled around, they still hadn’t made any movement to order me a new HVAC system, after having the contractor come to my home several times for measurements and whatever other information they needed. Then they just decided that my issue was fixed because it was no longer too hot in my home. Super never made any forward movement to getting me a new HVAC, even though that’s what the contractor they hired said I needed. I do not suggest this home warranty to new home owners as Super will do everything in their power to save themselves money and make your life miserable while hiding behind the nice call center employees. I am now having similar issues with my HVAC unit and will now have to go out of pocket because Super never assisted they way they should have.

We highly recommend Super Home Warranty! Excellent service, professional, honesty, and transparency! Thanks to all of these awesome people whom work together in helping with our home needs! Gloria and Manny