SuperReviews of hellosuper.com

The first company, Yellow, was a total bust when compared to my last company All Hours Appliance Repair. The first company spent lots of time dicking around, but didn’t realize I needed a new icemaker. All Hours diagnosed the problem immediately. YELLOW DID NOT.. they actually blame me the customer for inadequate operation of my icemaker. Please tell me how one does that! Please delete Yellow from ever coming to my house again!! they were incapable of doing what Super pays them to do.

Appliance technician Amye was excellent. She answered all my questions and explained the issue. Unfortunately the cost to replace the washer drain pump was outrageously expensive. Close to $600 on a 10 year old machine so we decided to look into purchasing a new one instead.

Tech was great, quick service. If you don't pay like an hour after the service they spam you non stop about payment. I probably got 7 phone calls in 24 hours.

The technician with his honest opinion made this a "good" experience. However, after using this home warranty three times (washer, dryer and fridge), I have found it in my better interest to cancel the warranty. The limited scope of repair is that driving force. I have ultimately had to change each of the three of the appliances I mentioned. So it makes no sense to have a tech come out for $125 to tell what the warranty company won't fix or replace. I have found it cheaper to DIY or just replace it.

Extremely expensive

I've been with this company for about 4 years now and things have been touch and go. When it comes to small issues like a toilet leak or a replacement of a garbage disposal...it's done with no problem. But I had an issue with my furnace and now my refrigerator. They went back and forth with my furnace for MONTHS! They kept sending different service providers to attempt to fix it instead of declaring it unrepairable. After about 4-5 months they finally did and sent a minimal check. I had to buy a new unit and was required to pay the remainder that the check didn't cover. ------------------------------ Now I'm dealing with a situation with my refrigerator. It went out in June of 2025. A service provider came by and "repaired" it. However, it stopped working again, Nov. 2025 and instead of simply replacing it, they want to take me on this merry-go round again! Here I am again, having to throw out all of my food because I've had to wait for them to address this. They need to stop being cheap and do what they claim. I pray I don't have to go through this situation repeatedly before they do what they need to do, which is help me REPLACE my refrigerator. Stop putting bandaids on bullet wounds.

missing part for washer

The technician was punctual, personable, and professional. However, he charged too, too much!